Ozark Health and Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 43 Google reviews
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What this means for your family
While the facility has a capable therapy department that has helped some patients regain mobility, the recurring reports of neglect and sanitation issues are highly concerning. We strongly advise families to conduct unannounced visits at different times of the day and to specifically ask about the facility's pest control measures and staffing ratios before making a decision.
Google Reviews
Google Reviews
43 reviews on Google“Ozark Health and Rehabilitation receives highly polarized feedback, with some families praising the therapy team and attentive nursing care, while others report severe neglect, unprofessionalism, and poor sanitation. Concerns regarding staffing levels, cleanliness, and the quality of care are frequently raised by visitors and family members. Prospective families should be aware of the significant disparity between positive testimonials and reports of critical lapses in basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as warm and family-oriented
- Clean and well-maintained facility (according to some reviewers)
Concerns
- Neglect and lack of basic patient care (hygiene, hydration, bathroom assistance) (mentioned by 7 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Unprofessional and rude staff behavior (mentioned by 4 reviewers)
- Sanitation issues including reports of insects/cockroaches (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is your protocol for ensuring residents receive timely assistance with hydration and bathroom needs throughout the day?
- 3Can you walk me through your current housekeeping schedule and how you maintain sanitation standards to ensure the facility remains pest-free?
- 4Since your therapy department is highly regarded, how do you integrate those physical and occupational therapy goals into the resident's daily routine?
- 5How do you monitor and address concerns regarding staff communication to ensure that families feel well-informed about their loved one's care?
- 6What specific measures are in place to ensure that residents receive consistent, compassionate attention during evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“After one week, I was able to walk again, due to the help of the therapists. Medications were given on time. The CNAs would check on me several times a shift.”
“I had to change my loved ones diaper, because the nurse had said she wasn't going to do it. If you place your family member in here, you are giving them a death sentence.”
“My grandfather is here and he was served breakfast with a cockroach on his cereal. This place is infested with hybrid insects.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ozark Health and Rehabilitation has persistent fire safety issues spanning all three surveys, including problems with sprinkler systems, smoke barriers, and fire alarms that indicate ongoing safety concerns. One family filed a complaint about assistance with daily living activities. The facility also had deficiencies in care planning and personal care assistance, though all violations show correction dates from the provider.
Jun 16, 2023Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jun 16, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 13, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 28, 2018Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Ozark Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 17 of 43
Ownership & Management
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit ozarkhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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