Oxford Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 79 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in MS · Below recommended RN staffing · Above recommended total nurse staffing · Worst in ADVANCED HEALTH CARE MANAGEMENT chain · No penalties on record
What this means for your family
This facility is frequently praised for its friendly staff and effective physical therapy, making it a potential candidate for short-term rehab. However, families should be cautious and perform frequent, unannounced visits, as there are documented concerns regarding medication delays and communication gaps with the social work team.
Google Reviews
Google Reviews
79 reviews analyzed“Oxford Health & Rehab Center receives a high volume of positive feedback praising the friendliness and helpfulness of the staff, particularly regarding rehab therapy and daily patient care. However, there are recurring reports of significant lapses in basic care, including slow response times for pain medication, hygiene concerns, and poor communication from the social work department. Families should be aware that while many visitors report a clean and welcoming environment, others have experienced serious issues with neglect and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing and CNA staff
- Effective physical therapy programs
- Clean and well-maintained facility environment
- Welcoming atmosphere for visitors
Concerns
- Slow response times for pain medication and basic patient needs (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from staff/social work (mentioned by 2 reviewers)
- Hygiene and cleanliness issues in patient rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of timely care, what is your current protocol for ensuring residents receive pain medication and assistance with basic needs promptly?
- 2How do you facilitate communication between the nursing team and families to ensure we are kept in the loop regarding any changes in our loved one's health?
- 3Since we know that maintaining a clean environment is vital, could you walk us through your daily housekeeping schedule for individual patient rooms?
- 4With your strong focus on physical therapy, how do you integrate these rehabilitation programs into the daily routine for residents who need extra support?
- 5What specific activities or social engagement opportunities are available for residents, and how do you encourage participation to keep everyone active?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“My husband, Roy Thompson, is in Oxford Health and Rehab. He is getting very good physical care by the nurses and cnas. With the PT that he gets he has progressed so much.”
“During all the time, my friend, Susan Marsh, was there, every single member of the staff was so sensitive to her needs & the care she needed.”
“She had a total knee replacement . She ask for a lunch tray multiple times and her pain medication did not receive a lunch tray and no meds until 5pm.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with families filing four complaint-based reports, including serious issues around abuse reporting and protecting residents' belongings. The main recurring problems involve daily care assistance, care planning, resident rights protections, and medication management. While all deficiencies show correction dates, the facility continues to have new violations across multiple surveys from 2021 through 2024, suggesting ongoing quality challenges that families should carefully evaluate during visits.
Mar 12, 2026Routine12
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 5, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Aug 23, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 12, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 12, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Federal Penalties
Payment Denial
Mar 12, 2026
7-day denial
Ownership & Operations
Who Operates This Facility
Oxford Health & Rehab Center
for profit
Chain Affiliation
Advanced Health Care Management
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Advanced Healthcare Management, INC
Owner · Organization
Griffin, Troy
Owner (parent company)
Hubbard, Gene
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit oxfordhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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