Our Lady of Perpetual Help
Strong Medicare quality ratings; families often praise compassionate, family-like staff. Still worth an in-person visit.
based on 18 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate staff and high-quality memory care, making it a strong candidate for long-term placement. However, families should be aware of potential issues with transportation reliability and should clarify how the facility handles off-site medical appointments before committing.
Google Reviews
Google Reviews
18 reviews on Google“Our Lady of Perpetual Help is frequently praised for its compassionate, family-like staff and high-quality memory care services. While many families report excellent experiences with daily care and engagement, there are recurring concerns regarding the reliability of transportation services and occasional reports of understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-like staff
- Engaging activity programs
- Clean and well-maintained facility
- Responsive communication regarding resident status
Concerns
- Unreliable or unavailable transportation services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With your cozy 30-resident capacity, how do you ensure that the activity programs remain engaging and tailored to the specific interests of each resident?
- 3I see that you have had a few recent state violations; could you walk me through the steps you have taken to address those and prevent them from recurring?
- 4We rely on off-site appointments for some specialized care; what is your current process for coordinating transportation for residents?
- 5Given your strong staffing rating, how do you maintain that consistent, family-like connection between the caregivers and the residents?
- 6How does your nursing team handle medical emergencies or sudden changes in health status, especially during the evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“I can't say enough good things about the care my mother received at Our Lady, especially after seeing how things were at the rehab facility. All of the staff treated us and our mother as if we were family.”
“The staff is always considerate and upbeat. I appreciate the phone calls from staff on any change in status or for approval of any change in care.”
“The building is immaculate, the grounds are well manicured, the staff is very professional, the activity departments are phenominal, and the food is great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Our Lady of Perpetual Help shows a pattern of correcting identified issues, with most deficiencies from 2019 and 2021 surveys now resolved. The facility has faced recurring problems with resident assessment processes, medication management, and building safety systems. However, three recent deficiencies from June 2025 regarding resident rights and quality standards remain under correction plans, suggesting ongoing attention is needed in these areas.
Jun 12, 2025Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 14, 2021Routine13
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Oct 2, 2019Routine6
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Our Lady of Perpetual Help
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit ourladyperpetualhelp.com
Medicare data downloads
Original nursing home datasets
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