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Nursing HomeMedicaid Top Rated

Our Lady of Perpetual Help

Strong Medicare quality ratings; families often praise compassionate, family-like staff. Still worth an in-person visit.

4560 Princess Anne Road, Virginia Beach, VA 2346230 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 18 Google reviews

5
4
3
2
1
Our Lady of Perpetual Help Nursing Home in Virginia Beach, VA — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and high-quality memory care, making it a strong candidate for long-term placement. However, families should be aware of potential issues with transportation reliability and should clarify how the facility handles off-site medical appointments before committing.

Google Reviews

Google Reviews

18 reviews on Google
Our Lady of Perpetual Help is frequently praised for its compassionate, family-like staff and high-quality memory care services. While many families report excellent experiences with daily care and engagement, there are recurring concerns regarding the reliability of transportation services and occasional reports of understaffing.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities10.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Compassionate, family-like staff
  • Engaging activity programs
  • Clean and well-maintained facility
  • Responsive communication regarding resident status

Concerns

  • Unreliable or unavailable transportation services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(1)'19(2)'22(4)'24(1)'25(2)

Distribution · 19 analyzed

5
15
4
0
3
1
2
2
1
1

How They Respond to Reviews

72%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
  • 2With your cozy 30-resident capacity, how do you ensure that the activity programs remain engaging and tailored to the specific interests of each resident?
  • 3I see that you have had a few recent state violations; could you walk me through the steps you have taken to address those and prevent them from recurring?
  • 4We rely on off-site appointments for some specialized care; what is your current process for coordinating transportation for residents?
  • 5Given your strong staffing rating, how do you maintain that consistent, family-like connection between the caregivers and the residents?
  • 6How does your nursing team handle medical emergencies or sudden changes in health status, especially during the evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

I can't say enough good things about the care my mother received at Our Lady, especially after seeing how things were at the rehab facility. All of the staff treated us and our mother as if we were family.

Memory care family member · 2025★★★★★

The staff is always considerate and upbeat. I appreciate the phone calls from staff on any change in status or for approval of any change in care.

Long-term resident's family · 2018★★★★★

The building is immaculate, the grounds are well manicured, the staff is very professional, the activity departments are phenominal, and the food is great.

Family member · 2015★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
3.95hrs
96%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
19.4%
VA
22.0%
Virginia beach city
23.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
VA
16.9%
Virginia beach city
19.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
Virginia beach city
86.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.5%
VA
14.2%
Virginia beach city
10.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
19.5%
VA
20.4%
Virginia beach city
16.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.3%
VA
16.4%
Virginia beach city
12.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (14.5)

Our Lady of Perpetual Help shows a pattern of correcting identified issues, with most deficiencies from 2019 and 2021 surveys now resolved. The facility has faced recurring problems with resident assessment processes, medication management, and building safety systems. However, three recent deficiencies from June 2025 regarding resident rights and quality standards remain under correction plans, suggesting ongoing attention is needed in these areas.

Jun 12, 2025Routine
4
0291Potential for harm · Isolated

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 14, 2021Routine
13
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Oct 2, 2019Routine
6
0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Our Lady of Perpetual Help

Organization Type

nonprofit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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