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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 23% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Ouachita Healthcare and Rehabilitation Center receives highly polarized feedback, with a significant number of families reporting serious concerns regarding staff professionalism, communication, and medication management. While some reviewers praise the physical cleanliness of the facility and the effectiveness of the rehabilitation therapy team, others describe a pattern of neglect and poor responsiveness to patient needs.
Quality Themes
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Concerns
Rating Trends
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Distribution · 39 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The only reason I gave 2 stars is for the rehab therapists. The therapists there are very nice and they helped my mother really well. The staff there are CRAP!!!”
“I had an elderly relative here, and the staff is highly unprofessional and have horrid bedside manners. The 'nurses' don't seem to grasp patients with dementia can't ask for help or remember to hit the button, they want to be on their phones while giving care.”
“I, myself was in this facility. As far as my care and therapy went. It was good. Therapy was the only reason I was in there for. The 'Doctor' if you want to call him that is another story. He put me on a blood pressure pill to take 3 times a day. Not if needed. I told him to his face that I didn't need it and I wasn't gonna take it. They gave it to me anyway.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has recurring issues across multiple care areas, with families filing complaint reports that triggered 5 deficiencies. The most persistent problems involve nutrition and dietary services (appearing in 4 surveys), daily living assistance, and medication management. While all deficiencies show correction dates, the pattern of repeated violations in nutrition services and a complaint about resident abuse protection raises concerns about sustained quality improvements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Jun 14, 2024
$31,844
Payment Denial
Jun 14, 2024
8-day denial
Ouachita Healthcare and Rehabilitation Center
for profit
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 7 of 16 (Lowest rating)
Owners
Plantation Management Company, LLC
Owner · Organization
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
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Medicare Care Compare
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Google Reviews
34 reviews from families & visitors
Official Website
Visit ouachitahealthcare.com
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Original nursing home datasets
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