Ouachita Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 7)
- High RN turnover (57%)
Bottom 25% in LA · Critically understaffed (RN) · Worst in PLANTATION MANAGEMENT COMPANY chain · $31,844 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised, the recurring reports of medication errors and poor staff responsiveness are significant red flags. If you consider this facility, we strongly advise you to conduct unannounced visits and ask specifically about their protocols for medication management and how they handle communication with families during off-hours.
Google Reviews
Google Reviews
34 reviews on Google“Ouachita Healthcare and Rehabilitation Center receives highly polarized feedback, with a significant number of families reporting serious concerns regarding staff professionalism, communication, and medication management. While some reviewers praise the physical cleanliness of the facility and the effectiveness of the rehabilitation therapy team, others describe a pattern of neglect and poor responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Professional and attentive staff (noted by some)
Concerns
- Unprofessional and rude staff behavior (mentioned by 7 reviewers)
- Poor communication and failure to return calls (mentioned by 5 reviewers)
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Neglect of patient needs and slow response to call buttons (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, how does the facility ensure that call buttons are answered promptly and that residents' daily needs are consistently met?
- 2Could you walk me through the specific protocols in place to ensure accuracy and safety in medication administration and management?
- 3What is your standard process for keeping families updated on their loved one's health status, and who is our primary point of contact for routine communication?
- 4I noticed the facility has a strong reputation for rehabilitation therapy; how do you integrate that therapy team into the daily care plan for long-term residents?
- 5What steps is the leadership team taking to improve the overall culture and communication style among the staff to ensure a professional and supportive environment for residents?
- 6Since I saw that you occasionally respond to feedback online, what is the best way for us to share concerns or suggestions once our loved one is moved in?
Personalized based on this facility's data
Key Review Excerpts
“The only reason I gave 2 stars is for the rehab therapists. The therapists there are very nice and they helped my mother really well. The staff there are CRAP!!!”
“I had an elderly relative here, and the staff is highly unprofessional and have horrid bedside manners. The 'nurses' don't seem to grasp patients with dementia can't ask for help or remember to hit the button, they want to be on their phones while giving care.”
“I, myself was in this facility. As far as my care and therapy went. It was good. Therapy was the only reason I was in there for. The 'Doctor' if you want to call him that is another story. He put me on a blood pressure pill to take 3 times a day. Not if needed. I told him to his face that I didn't need it and I wasn't gonna take it. They gave it to me anyway.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple care areas, with families filing complaint reports that triggered 5 deficiencies. The most persistent problems involve nutrition and dietary services (appearing in 4 surveys), daily living assistance, and medication management. While all deficiencies show correction dates, the pattern of repeated violations in nutrition services and a complaint about resident abuse protection raises concerns about sustained quality improvements.
Mar 11, 2025Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Mar 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Apr 17, 2024Routine6
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Apr 17, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 4, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 9, 2023Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Jun 14, 2024
$31,844
Payment Denial
Jun 14, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Ouachita Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 7 of 16 (Worst)
Ownership & Management
Owners
Plantation Management Company, LLC
Owner · Organization
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit ouachitahealthcare.com
Medicare data downloads
Original nursing home datasets
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