Nursing HomeMedicaid Investigative

Otterbein Sunset Village

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

9640 Sylvania-Metamora Road, Sylvania, OH 43560|50 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 44 Google reviews

(419) 724-1200 Directions Website

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1/ 10

low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Above-median deficiencies (12 vs median 8.0)

Below average in OH · Meets national RN staffing standard · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

Otterbein Sunset Village is highly regarded for its independent living villas and quality therapy programs. However, families considering the rehab unit should be vigilant; multiple reviewers have reported significant delays in nursing response times and concerns regarding medication management. We recommend asking for a specific plan on how they monitor patient needs during weekends and evenings.

Google Reviews

44 reviews on Google

“Otterbein Sunset Village receives high praise for its independent living villas and rehabilitation services, with many families highlighting the beautiful campus and compassionate staff. However, several reviewers have raised serious concerns regarding the quality of care in the rehab unit, specifically citing long wait times for assistance and issues with medication management.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus and facilities
High-quality rehabilitation therapy services
Warm and supportive staff in independent/assisted living
Delicious and high-quality dining options

Concerns

Long wait times for nursing assistance in the rehab unit (mentioned by 2 reviewers)
Inconsistent or poor communication regarding medical care and medications (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 47 analyzed

How They Respond to Reviews

98%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It is wonderful to see how well-maintained and beautiful the campus looks; what are some of the favorite outdoor spaces for residents to enjoy?
2We noticed the dining options are highly regarded; could you tell us more about the daily menu and how much input residents have in meal choices?
3How does the nursing team ensure that updates regarding medication changes or medical care are communicated clearly to family members?
4In the rehabilitation unit, how do you manage call light response times to ensure residents receive timely assistance?
5What is the process for handling medical emergencies or urgent care needs during the overnight hours?
6Can you tell us about the social calendar and what types of group activities are available to keep residents engaged?

Personalized based on this facility's data

Key Review Excerpts

“There's been multiple times that she has had to wait from 30 mins up to 2 hours, for help to use the bathroom. They also haven't been able to get in contact with or have a doctor come in to look at her leg.”

Rehab patient's family · 2025★☆☆☆☆

“My 92 year old dad came to Sunset Village after having a stroke. It was the best decision I have ever made for my dad. They are more than just wonderful! They treat my dad as though he was their grandpa!”

Long-term resident's family · 2023★★★★★

“We started have problems day one and didn't even realize it, since we weren't informed that she wasn't getting the medications she was supposed to receive. The staff would just drop her meds on the tray and never tell her what they were.”

Rehab patient's family · 2022★☆☆☆☆

Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.84hrs

Registered nurses for medical care

Total Nursing

3.82hrs

93%

All nurses + aides combined

Staff Turnover

45%

Lower is better (< 30% = good)

RN Turnover

36%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

28.2%

Lucas

23.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility32.9%

Worse than Avg

Here

32.9%

19.4%

21.6%

Lucas

22.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

14.4%

5.8%

Lucas

5.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

15.4%

9.4%

Lucas

9.9%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Lucas

91.9%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility11.7%

Worse than Avg

Here

11.7%

5.3%

6.3%

Lucas

6.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.8%

Better than Avg

Here

92.8%

79.7%

75.6%

Lucas

66.1%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.4%

Better than Avg

Here

88.4%

81.8%

78.4%

Lucas

73.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.2%

Lucas

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies

Above state avg (10.1)

15 complaint-triggered

This facility shows concerning patterns with families filing 12 complaint-triggered deficiencies across multiple surveys. The most recurring issues involve fire safety and building maintenance, medical record keeping, and infection control. Problems persist across multiple years, with fire safety violations appearing in 2019, 2022, and 2024, and medical records deficiencies recurring from 2022 through 2025. While the facility corrects violations when cited, the repeated nature of these issues suggests systemic challenges that warrant careful consideration during any visit.

Feb 19, 2026Complaint3 findings

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 4, 2025Complaint2 findings

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 2, 2025Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 24, 2024Complaint3 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Oct 24, 2024Routine14 findings

0352Potential for harm · Widespread

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Dec 28, 2023Complaint2 findings

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Otterbein Sunset Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

Otterbein Seniorlife

Chain Size

19 facilities nationwide

Chain avg rating: 2.8/5 · Rank 8 of 19

Ownership & Management

Owners

Otterbein Lsc LLC

Owner · Organization

100%

Otterbein Home

Owner (parent company) · Organization

100%

Baker, Steve