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Nursing HomeMedicaid

Otterbein North Shore

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9400 North Shore Blvd, Lakeside · Lakeside, OH 4344020 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 23 Google reviews

5
4
3
2
1
Otterbein North Shore Nursing Home in Lakeside, OH — Street View
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What this means for your family

Otterbein North Shore is highly regarded for its beautiful campus and compassionate care, making it a strong candidate for those prioritizing environment and staff kindness. However, families should be aware of potential communication gaps with administrative staff and should ask specific questions about current staffing ratios during the tour to ensure their loved one's needs will be met consistently.

Google Reviews

Google Reviews

23 reviews on Google
Otterbein North Shore (Marblehead) is widely praised for its beautiful, well-maintained campus and a compassionate, attentive staff that goes above and beyond for residents and their families. While many families report high satisfaction with the quality of care and the facility's atmosphere, some reviewers have raised concerns regarding staffing levels and responsiveness in administrative communication.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean10.0Activities9.0MedsN/AMemory9.0Comms5.0ValueN/A

Strengths

  • Beautiful, well-maintained campus
  • Compassionate and attentive nursing staff
  • High-quality rehabilitation services
  • Clean and welcoming environment

Concerns

  • Inconsistent staffing levels in skilled nursing (mentioned by 2 reviewers)
  • Poor administrative communication and unreturned calls (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02020(1)5.02022(4)3.92023(8)4.02024(4)5.02025(8)1.02026(1)

Distribution · 26 analyzed

5
20
4
1
3
0
2
0
1
5

How They Respond to Reviews

96%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how beautiful and well-maintained the campus is; what kind of daily activities or social outings do the residents participate in to enjoy this environment?
  • 2We noticed the administration is very responsive to feedback; how does the leadership team typically communicate important updates or changes to families?
  • 3With the high-quality rehabilitation services mentioned by others, could you tell us more about how the therapy team works with residents to maintain their mobility?
  • 4How do you ensure consistent nursing coverage and support for residents during the night shifts or on weekends?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
  • 6How does the nursing staff approach personalized care to ensure each resident's specific daily needs and preferences are met?

Personalized based on this facility's data


Key Review Excerpts

What can I say other than I’m confident my mom is safe, well cared for, and as happy as a dementia patient can be.

Memory care family member · 2024★★★★★

Everyone - the administration staff, social worker, nurses, aides, chef, physical therapists, occupational therapists, respiratory therapists, and transportation drivers, were outstanding in their expertise, professionalism, and genuine caring for residents AND resident’s family.

Rehab patient's family · 2023★★★★★

I have met and communicated with so many staff making sure my dad is comfortable, cared for and strive for my dad to live his best life independently as he can.

Long-term resident's family · 2025★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.91hrs
OK
Registered nurses for medical care
Total Nursing
5.15hrs
OK
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility56.3%
Worse than Avg
Here
56.3%
US
19.5%
OH
25.4%
Ottawa
28.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
12.1%
OH
28.2%
Ottawa
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
15.4%
OH
9.4%
Ottawa
15.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
19.4%
OH
21.6%
Ottawa
21.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
14.4%
OH
5.8%
Ottawa
9.8%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.9%
Worse than Avg
Here
12.9%
US
5.3%
OH
6.3%
Ottawa
4.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
OH
78.4%
Ottawa
90.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.9%
Better than Avg
Here
85.9%
US
79.7%
OH
75.6%
Ottawa
85.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
OH
1.2%
Ottawa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Above state avg (10.1)
7 complaint-triggered

Otterbein North Shore has recurring issues with fire safety systems, infection control, and emergency preparedness across multiple surveys, though all deficiencies show correction dates. The facility has faced three complaint-triggered investigations from families reporting concerns about accident prevention and abuse prevention policies. While the facility addresses violations when cited, the persistent pattern of fire safety and emergency preparedness problems across 2020, 2023, and 2025 surveys suggests ongoing operational challenges that families should discuss during visits.

Mar 27, 2026Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 22, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 17, 2025Routine
18
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0575Minimal · PatternCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 17, 2024Complaint
2
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 23, 2023Routine
9
0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0868Minimal · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Feb 12, 2020Routine
4
0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Otterbein North Shore

Organization Type

nonprofit

Chain Affiliation

Chain Name

Otterbein Seniorlife

Chain Size

19 facilities nationwide

Chain avg rating: 2.8/5 · Rank 6 of 19

Ownership & Management

Owners

Otterbein Lsc, LLC

Owner · Organization

100%

Otterbein Home

Owner (parent company) · Organization

100%

Baker, Steve

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Abraham

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Daniel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Eric

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Galbut, Robert

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Paritzky, Jonathan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Rombro, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zisek, Todd

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Bell, KebManaging Control - Governing BodyFaris, MarilynManaging Control - Governing BodyJohnson, BeckyManaging Control - Governing BodyOcke, ScotManaging Control - Governing BodyPalmer, RobynManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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