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Strong Medicare quality ratings; public reviewers often praise vibrant, active independent living community. Still worth an in-person visit.
based on 185 Google reviews
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Otterbein Lebanon Retirement Community has a strong overall Medicare rating. Public reviewers frequently mention: vibrant, active independent living community and extensive campus amenities and activities. Review the component ratings and current source records before deciding.
Otterbein Lebanon is a large, amenity-rich campus that receives high praise from independent living residents for its social atmosphere, activities, and beautiful grounds. However, the facility faces significant, recurring criticism regarding the quality of care in its nursing and memory care units, with multiple families reporting issues with hygiene, medication management, and unresponsive staff.
Quality Themes
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Concerns
Rating Trends
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Distribution · 190 analyzed
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Key Review Excerpts
“My grandfather was in Matthew Hall a dementia unit. The place was dirty and dark and they do not change residents for hoursss. My grandfather was there for about 3 months had multiple occasions we came to visit and found him with pee up to his chest because of how long he had dirty underpants.”
“The care that my dad and mom received at Otterbein Transitional care unit was second to none. The minute we walked in the door we were treated with such kindness and attention to care.”
“I am an emergency operator, facility refused to answer phone call multiple times causing about a 15 minute delay to our entry. That could be life or death of your loved one.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Recent complaints filed by families highlight concerns about medication management, care planning, and infection control, with deficiencies recurring across multiple surveys from 2019-2025. Fire safety issues have persisted throughout this period, appearing in nearly every inspection. While all violations show correction dates, the pattern of repeated problems in medication safety and fire system maintenance suggests ongoing operational challenges that warrant careful evaluation during a visit.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Otterbein Lebanon Retirement Community
nonprofit
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 19
Owners
Otterbein Lsc, LLC
Owner · Organization
Otterbein Home
Owner (parent company) · Organization
Baker, Steve
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Paritzky, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rombro, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zisek, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
185 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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