Otterbein Lebanon Retirement Community
Strong Medicare quality ratings; families often praise vibrant, active independent living community. Still worth an in-person visit.
based on 185 Google reviews
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What this means for your family
Otterbein Lebanon offers an exceptional lifestyle for independent seniors, but the quality of care in the nursing and memory care units is inconsistent and concerning. If you are considering this facility for a loved one requiring high-level assistance, we strongly recommend conducting unannounced visits and specifically observing the cleanliness and staff-to-resident interaction in the memory care or nursing halls.
Google Reviews
Google Reviews
185 reviews on Google“Otterbein Lebanon is a large, amenity-rich campus that receives high praise from independent living residents for its social atmosphere, activities, and beautiful grounds. However, the facility faces significant, recurring criticism regarding the quality of care in its nursing and memory care units, with multiple families reporting issues with hygiene, medication management, and unresponsive staff.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant, active independent living community
- Extensive campus amenities and activities
- Friendly and helpful staff in independent living/day services
- Beautiful, well-maintained grounds and facilities
Concerns
- Neglect of hygiene and basic care in nursing/memory care (mentioned by 7 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Poor communication and discharge planning (mentioned by 3 reviewers)
- Rude or dismissive staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 188 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the campus is quite expansive and vibrant; how do you ensure residents in the nursing care section stay connected to the active community life and amenities enjoyed by the independent living residents?
- 2Could you walk me through your current process for communicating updates and care plans to families, especially regarding any changes in a resident's health status?
- 3Given the importance of consistent daily care, what specific protocols do you have in place to ensure high standards of hygiene and personal assistance for residents in the nursing wing?
- 4I see that you are active in responding to feedback online; how do you use that input from families to improve the day-to-day experience for your residents?
- 5What is your staffing philosophy for the nursing and memory care units, and how do you ensure that response times remain prompt when a resident needs assistance?
- 6How does your team manage medication administration to ensure accuracy and consistency for residents who require daily support?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was in Matthew Hall a dementia unit. The place was dirty and dark and they do not change residents for hoursss. My grandfather was there for about 3 months had multiple occasions we came to visit and found him with pee up to his chest because of how long he had dirty underpants.”
“The care that my dad and mom received at Otterbein Transitional care unit was second to none. The minute we walked in the door we were treated with such kindness and attention to care.”
“I am an emergency operator, facility refused to answer phone call multiple times causing about a 15 minute delay to our entry. That could be life or death of your loved one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints filed by families highlight concerns about medication management, care planning, and infection control, with deficiencies recurring across multiple surveys from 2019-2025. Fire safety issues have persisted throughout this period, appearing in nearly every inspection. While all violations show correction dates, the pattern of repeated problems in medication safety and fire system maintenance suggests ongoing operational challenges that warrant careful evaluation during a visit.
Sep 12, 2025Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 12, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 19, 2025Complaint2
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 25, 2022Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2019Routine13
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Otterbein Lebanon Retirement Community
nonprofit
Chain Affiliation
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 19
Ownership & Management
Owners
Otterbein Lsc, LLC
Owner · Organization
Otterbein Home
Owner (parent company) · Organization
Baker, Steve
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Paritzky, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rombro, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zisek, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
185 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
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