Nursing HomeMedicaid Investigative

Otterbein at Maineville

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

201 Marge Schott Way, Maineville, OH 45039|60 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 79 Google reviews

(513) 309-5650 Directions Website

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Above-median deficiencies (10 vs median 8.0)
High staff turnover (62%)

Bottom 25% in OH · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $43,514 in fines

Source: Medicare data

What this means for your family

Mimi's House is highly regarded for its intimate, home-like environment and dedicated staff, making it a strong candidate for those seeking personalized care. However, given the serious concerns raised by one reviewer regarding resident safety and elopements, we strongly advise families to request the facility's most recent state inspection reports and ask management directly about their specific safety and security protocols.

Google Reviews

79 reviews on Google

“Mimi's House in Maineville is a residential-style assisted living and memory care facility that receives high praise for its home-like atmosphere, attentive staff, and low resident-to-staff ratios. While the majority of reviews are overwhelmingly positive, a recent critical review has raised serious concerns regarding resident safety, specifically mentioning elopements and care quality issues. Families are encouraged to balance the facility's warm, intimate environment against these reported safety concerns by verifying state records.”

Quality Themes

Tap a score for details

Strengths

Warm, home-like atmosphere
Low resident-to-staff ratios
Attentive and compassionate caregivers
Clean and well-maintained facility

Concerns

Resident elopements and safety incidents

Rating Trends

Tap a year to see what changed

Distribution · 85 analyzed

⚡32 reviews posted between Nov 13, 2024 – Nov 14, 2024 · 32 were 5-star

⚡18 reviews posted between May 11, 2026 – May 14, 2026 · 12 were 1-2 star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed you have a 4-star staffing rating, which is great to see; how does that translate into the amount of one-on-one time my loved one will receive each day?
2Given that safety is a top priority for our family, could you walk us through the specific protocols and security measures you have in place to prevent residents from wandering or leaving the premises?
3I see that you are very active in responding to family feedback online; how do you typically involve families in the care planning process if a concern arises?
4With 10 recent state violations noted, what specific steps has the leadership team taken over the past year to address those findings and improve the overall quality of care?
5The atmosphere here feels very warm and home-like, so I'm curious—what does a typical afternoon look like for residents in terms of social activities and engagement?
6Since you have a 2-star health inspection rating, could you share how you are working to improve your clinical oversight and daily operational compliance?

Personalized based on this facility's data

Key Review Excerpts

“Mimi's House provides exceptional care for our 98 year old mother. They maintain a ratio of 4 residents per 1 staff member, 24 hours a day, 7 days a week, provide mouth watering home-cooked meals.”

Memory care family member · 2022★★★★★

“Mimi's House - Maineville, has been an exceptional memory care facility for our family. My mom has been a resident since September, and we have been so impressed with the compassionate and caring staff.”

Memory care family member · 2025★★★★★

“While at Mimi's House Mom was always well cared for and my wife and I never worried about her needs being met. Although she was always compliant and pleasant to be around, her various medical conditions were challenging for the staff but those challenges were always handled profession”

Long-term resident's family · 2024★★★★★

Source: 79 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.93hrs

Registered nurses for medical care

Total Nursing

4.59hrs

All nurses + aides combined

Staff Turnover

57%

Lower is better (< 30% = good)

RN Turnover

36%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.1%

Better than Avg

Here

5.1%

12.1%

28.2%

Warren

22.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.6%

Better than Avg

Here

8.6%

19.4%

21.6%

Warren

20.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

15.3%

6.9%

Warren

12.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.8%

Better than Avg

Here

6.8%

15.4%

9.4%

Warren

14.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

92.6%

Warren

92.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.9%

Mixed vs Avgs

Here

6.9%

14.4%

5.8%

Warren

11.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

79.7%

75.6%

Warren

83.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

81.8%

78.4%

Warren

83.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.2%

Warren

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

3penalties

Near state avg (10.1)

17 complaint-triggered

$43,514 in fines

This facility has a concerning pattern of recurring safety issues and family-filed complaints spanning three years. Accident prevention and safety supervision problems appear repeatedly (2023, 2024, 2025), along with ongoing issues in resident rights, medication management, and food service. While the facility has corrected most violations, the persistence of safety deficiencies and 18 complaint-triggered citations suggest families should carefully evaluate care quality during visits.

Dec 16, 2025Complaint1 finding

0805Actual harm · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

May 19, 2025Complaint3 findings

0781Immediate jeopardy · PatternResolved (past non-compliance)

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0025Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

May 16, 2025Complaint2 findings

0689Immediate jeopardy · PatternResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Apr 3, 2025Routine11 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Apr 3, 2025Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 18, 2024Complaint1 finding

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Apr 3, 2025

$17,345

Fine

Apr 3, 2025

$17,345

Fine

Feb 6, 2024

$8,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Otterbein at Maineville

Organization Type

nonprofit

Chain Affiliation

Chain Name

Otterbein Seniorlife

Chain Size

19 facilities nationwide

Chain avg rating: 2.8/5 · Rank 14 of 19

Ownership & Management

Owners

Otterbein Neighborhoods, LLC

Owner · Organization

100%

Otterbein Home

Owner (parent company) · Organization

100%

Baker, Steve