Osprey Point Nursing Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 165 Google reviews
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What this means for your family
Osprey Point is highly regarded for its cleanliness and effective rehabilitation therapy, making it a strong candidate for short-term recovery. However, families should be aware of reports regarding inconsistent response times for personal care and call lights; we recommend discussing a specific care plan for your loved one's hygiene needs during the admission process.
Google Reviews
Google Reviews
165 reviews on Google“Osprey Point Nursing Center is frequently praised for its cleanliness, friendly staff, and effective rehabilitation services. While many families report a positive, family-oriented atmosphere, there are recurring concerns regarding inconsistent response times for call lights, occasional hygiene issues related to delayed assistance with personal care, and complaints about the quality and taste of the food.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Effective physical and occupational therapy
- Welcoming, family-like atmosphere
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 6 reviewers)
- Inconsistent hygiene care (delayed diaper changes/toileting) (mentioned by 5 reviewers)
- Poor food quality and lack of flavor (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 169 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how your team manages call light response times during peak hours to ensure residents receive timely assistance?
- 2We noticed some feedback regarding the dining experience; what steps is the facility taking to improve the variety and quality of the meals served to residents?
- 3Could you explain your current process for monitoring and maintaining hygiene standards, specifically regarding the frequency of assistance with toileting and personal care?
- 4I see that you actively engage with feedback online; how does that process help you implement changes or improvements within the daily operations of the facility?
- 5With your focus on a family-like atmosphere, what specific daily activities or social programs are available to help residents feel connected and engaged with one another?
- 6Since the facility maintains a 5-star overall rating, how do you balance your clinical care protocols with the need for personalized, attentive support during medical emergencies?
Personalized based on this facility's data
Key Review Excerpts
“The nurses go above and beyond. They are kind, caring and really get to know their patients. I haven't had their food, but the menu always sounds appetizing. The place is kept sparkling clean.”
“I was concerned about her getting the level of care that she needed. The nurses and all administrative personnel have been wonderful. They are very responsive to any questions or concerns I have.”
“My concerns were, she had to wait to long to be checked after pushing her help button and her butt got red and sore from sitting in urine and feces. But once brought to their attention they tried to resolve that issue.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Osprey Point has ongoing electrical and safety system issues, with generator problems appearing in both 2023 and 2025 surveys, suggesting persistent infrastructure challenges. The facility shows recurring deficiencies in electrical systems, resident assessment and care planning, and infection control across multiple inspections. One family filed a complaint in 2023 regarding medical records handling. While all deficiencies have correction dates, the pattern of repeated issues in critical areas warrants careful consideration during your visit.
Mar 13, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 30, 2023Routine9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 3, 2022Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Ownership & Operations
Who Operates This Facility
Osprey Point Nursing Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 30 (Best)
Ownership & Management
Owners
Osprey Opco Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
165 reviews from families & visitors
Official Website
Visit ospreypointrehab.com
Medicare data downloads
Original nursing home datasets
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