Osage Rehab and Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 5)
Bottom 25% in IA · Meets national RN staffing standard · Worst in CAMPBELL STREET SERVICES chain · $96,561 in fines
What this means for your family
While some families have had positive experiences with specific staff members, the recent trend of reviews is deeply concerning. I strongly advise you to conduct unannounced visits during weekends or evenings to observe call light response times and staff-to-resident interactions firsthand before making a decision.
Google Reviews
Google Reviews
15 reviews on Google“Osage Rehab and Health Care Center presents a polarized experience, with some families praising specific staff members for their compassion and effective rehab planning, while others report severe neglect and communication failures. Recent reviews from 2025 and 2026 highlight critical issues regarding call light response times, patient abandonment during appointments, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, attentive nursing staff
- Effective, goal-oriented physical therapy planning
- Supportive and informative admissions process
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Poor communication and dismissive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing, what specific protocols are in place to ensure call lights are answered promptly for residents who need immediate assistance?
- 2I noticed the facility has had some recent challenges with health inspections; what specific steps is the leadership team taking to address those deficiencies and improve the overall quality of care?
- 3Communication is very important to our family; how do you keep family members updated on changes in a resident's health or care plan, and who is our primary point of contact for these updates?
- 4Since we want to ensure our loved one stays engaged, could you walk us through the current activities calendar and how you encourage participation for those who might be hesitant to join in?
- 5We appreciate that your physical therapy team is goal-oriented; how do you balance those intensive therapy sessions with the need for rest and social interaction throughout the day?
- 6When a medical concern arises outside of standard business hours, what is the process for notifying the family and ensuring the resident receives timely care?
Personalized based on this facility's data
Key Review Excerpts
“We absolutely love and trust this facility with our dad. The admission process was wonderful with Social worker, Chris. She explained the process, asked detailed questions about my dads needs as well as personal preferences.”
“Worst facility I’ve ever seen, my mom had up to 30 minute call lights, was left at an appt for HOURS with nobody with her, and the meanest physical therapist.”
“Adore the staff who work with him: Amy, Mary, Susan, Marcia, Meghan and all the others. Thank you for remembering he is someone's Dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
7
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 25 complaint-triggered deficiencies, indicating families have reported problems. The most recurring issues involve care planning and quality of care, nursing staffing adequacy, and safety hazards including fire safety and accident prevention. While all deficiencies show correction dates, the pattern of repeated complaints about fundamental care areas like staffing and resident safety suggests ongoing systemic challenges that families should carefully evaluate before making placement decisions.
Apr 2, 2026Complaint3
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Feb 11, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 22, 2025Routine25
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 22, 2025Complaint4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 11, 2025Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Apr 8, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Payment Denial
Dec 22, 2025
9-day denial
Payment Denial
Feb 28, 2025
34-day denial
Fine
Jul 17, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Osage Rehab and Health Care Center
for profit
Chain Affiliation
Campbell Street Services
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 16 of 16 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit arboretahealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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