Orono Commons
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 12.0)
- High staff turnover (58%)
Below average in ME · Meets national RN staffing standard · $10,358 in fines
What this means for your family
While many families report excellent rehab outcomes and compassionate care, there is a recurring pattern of serious neglect and poor communication, particularly regarding weekend and night shifts. We strongly advise you to visit during off-hours and ask specific questions about their staffing ratios and how they handle medication management and call-bell response times.
Google Reviews
Google Reviews
97 reviews on Google“Orono Commons receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, understaffing, and inconsistent hygiene standards. Families should be aware that experiences appear to vary greatly depending on the specific wing and shift.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
- Strong support for long-term and dementia care residents
Concerns
- Severe understaffing and slow response times to call buttons (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Negligent care, including medication errors and hygiene issues (mentioned by 5 reviewers)
- Inconsistent quality and timing of meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 104 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's great to see how much the management engages with feedback from the community; how does the team currently use resident and family input to improve daily operations?
- 2With the focus on long-term and dementia care, what specific daily activities or social programs are in place to keep residents engaged?
- 3How does the nursing team ensure that medication administration is consistently accurate and that call buttons are answered promptly, even during busy shifts?
- 4Could you tell me more about the dining experience, specifically regarding how meal timing and nutritional variety are managed for the residents?
- 5What is the protocol for communicating important medical updates or changes in care status to family members to ensure we stay closely connected?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“The staff has not only provided excellent care for my brother, but helped me to develop my skills as his caregiver.”
“The staff never read all of my discharge plans, therefore the care given was negligent and resulted in further complications. They messed up my meds on several occasions.”
“I would push call button because at that time needed help to go potty . It would be 45 min”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Orono Commons has experienced recurring problems across multiple areas, with families filing 20 complaint-triggered deficiencies over 53 total violations. The facility has struggled repeatedly with nursing staffing levels, appropriate treatment and care delivery, and protecting residents from abuse and neglect. While all deficiencies show correction dates, the pattern of recurring issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during any visit.
Jan 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 9, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2025Routine7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
May 7, 2025Complaint5
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
May 22, 2024Routine17
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 22, 2024Complaint7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
May 7, 2025
$10,358
Ownership & Operations
Who Operates This Facility
Orono Commons
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 82 of 188
Ownership & Management
Owners
Genesis Healthcare of Maine LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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