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Nursing HomeMedicaid Investigative

Orchard View Post-Acute and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2035 E Stonebrook Place, Kingsport, TN 37660180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 113 Google reviews

5
4
3
2
1
Orchard View Post-Acute and Rehabilitation Center Nursing Home in Kingsport, TN — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (7 vs median 5.0)
  • High staff turnover (73%)
  • High RN turnover (62%)

Below average in TN · Below recommended RN staffing · Very high staff turnover · $94,905 in fines · Abuse citation

Source: Medicare data

What this means for your family

While Orchard View has received significant praise for its cleanliness and recent leadership improvements, the facility has a history of inconsistent care. We strongly recommend that you visit during off-hours to observe staffing levels and ask management specifically about their plan for addressing call light response times.

Google Reviews

Google Reviews

113 reviews on Google
Orchard View Post-Acute and Rehabilitation Center receives highly polarized feedback, with many reviewers praising recent leadership and facility improvements, while others report severe neglect and staffing issues. Families often highlight the cleanliness of the building and the friendliness of specific staff members, but critical concerns regarding slow response times to call lights, poor communication, and inconsistent quality of care persist.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0Activities7.0Meds3.0MemoryN/AComms4.0Value2.0

Strengths

  • Clean, well-maintained facility
  • Friendly and helpful admissions staff
  • Effective rehabilitation therapy team
  • Recent improvements under new leadership

Concerns

  • Slow or unresponsive call light system (mentioned by 3 reviewers)
  • High staff turnover and inconsistent care quality (mentioned by 4 reviewers)
  • Poor communication with family members regarding patient status (mentioned by 2 reviewers)
  • Inadequate assistance with basic needs like feeding or hygiene (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.62020(15)3.82021(9)3.22022(9)4.72023(47)2.62024(14)4.12025(23)3.02026(2)

Distribution · 119 analyzed

5
82
4
2
3
1
2
3
1
31
16 reviews posted between Apr 14, 2023Apr 15, 2023 · 16 were 5-star

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent leadership changes, what specific steps are being taken to improve communication with families regarding a loved one's daily status and health updates?
  • 2I noticed some concerns regarding response times for call lights; could you walk me through your current protocol for ensuring residents receive timely assistance with hygiene and feeding?
  • 3With the focus on rehabilitation here, how does your therapy team coordinate with the nursing staff to ensure consistent care quality throughout the day?
  • 4How do you manage staff consistency to ensure that residents are familiar with the caregivers assisting them with their daily routines?
  • 5What kind of daily activities or social programs are available to help residents feel engaged and part of the community here at Orchard View?
  • 6In the event of a medical emergency, what is your facility's process for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The facility has had a lot of issues in the past but things are getting better daily. My grandmother is so much happier now.

Long-term resident's family · 2023★★★★★

The turnover in employees is very alarming. I have had my family member there for awhile now. But will be looking for other options. The management changes have been awful.

Long-term resident's family · 2024☆☆☆☆

The staff were marvelous, well manored, and never made our family feel like a burdon. Day shift nurses were so kind, and night shift made accessing our family a breeze.

Long-term resident's family · 2023☆☆☆☆
Source: 113 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
15.3%
TN
18.5%
Sullivan
18.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
14.4%
TN
14.6%
Sullivan
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
12.1%
TN
12.9%
Sullivan
14.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.2%
Worse than Avg
Here
32.2%
US
19.5%
TN
31.9%
Sullivan
27.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility13.1%
Worse than Avg
Here
13.1%
US
5.3%
TN
6.3%
Sullivan
7.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
15.4%
TN
16.9%
Sullivan
19.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.1%
Worse than Avg
Here
73.1%
US
81.8%
TN
79.4%
Sullivan
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.8%
Better than Avg
Here
82.8%
US
79.7%
TN
79.8%
Sullivan
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TN
1.6%
Sullivan
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
5penalties
Above state avg (5.9)
13 complaint-triggered
$94,905 in fines

This facility has concerning patterns of abuse and neglect violations, with families filing complaints that triggered 13 of 25 total deficiencies. The most serious issue is recurring failure to protect residents from abuse, appearing in three separate complaint investigations since 2024. Additional problems include care planning deficiencies, safety hazards, and medication errors. While all violations show correction dates, the repeated abuse protection failures and high volume of family-reported concerns warrant careful consideration before placement.

Jan 8, 2025Complaint
7
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 8, 2025Routine
5
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0791Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

Jul 18, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 10, 2024Complaint
5
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 26, 2021Routine
6
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Dec 4, 2019Routine
1
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Federal Penalties

Fine

Jan 8, 2025

$44,702

Payment Denial

Jan 8, 2025

7-day denial

Fine

May 10, 2024

$12,529

Fine

May 10, 2024

$37,674

Payment Denial

May 10, 2024

69-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Orchard View Post-Acute and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Plainview Healthcare Partners

Chain Size

12 facilities nationwide

Chain avg rating: 1.9/5 · Rank 5 of 13

Ownership & Management

Owners

Brookhaven Tn Holdco LLC

Owner · Organization

Arem, Jeffrey

Owner (parent company)

Herskowitz, David

Owner (parent company)

Moskowitz, Isaac

Owner (parent company)

Key personnel

Herskowitz, DavidManagerHerskowitz, DavidAdp of the SnfHicks, RachelAdp of the SnfVentura, JuanchichosAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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