Orchard View Post-Acute and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 113 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (73%)
- High RN turnover (62%)
Below average in TN · Below recommended RN staffing · Very high staff turnover · $94,905 in fines · Abuse citation
What this means for your family
While Orchard View has received significant praise for its cleanliness and recent leadership improvements, the facility has a history of inconsistent care. We strongly recommend that you visit during off-hours to observe staffing levels and ask management specifically about their plan for addressing call light response times.
Google Reviews
Google Reviews
113 reviews on Google“Orchard View Post-Acute and Rehabilitation Center receives highly polarized feedback, with many reviewers praising recent leadership and facility improvements, while others report severe neglect and staffing issues. Families often highlight the cleanliness of the building and the friendliness of specific staff members, but critical concerns regarding slow response times to call lights, poor communication, and inconsistent quality of care persist.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and helpful admissions staff
- Effective rehabilitation therapy team
- Recent improvements under new leadership
Concerns
- Slow or unresponsive call light system (mentioned by 3 reviewers)
- High staff turnover and inconsistent care quality (mentioned by 4 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
- Inadequate assistance with basic needs like feeding or hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent leadership changes, what specific steps are being taken to improve communication with families regarding a loved one's daily status and health updates?
- 2I noticed some concerns regarding response times for call lights; could you walk me through your current protocol for ensuring residents receive timely assistance with hygiene and feeding?
- 3With the focus on rehabilitation here, how does your therapy team coordinate with the nursing staff to ensure consistent care quality throughout the day?
- 4How do you manage staff consistency to ensure that residents are familiar with the caregivers assisting them with their daily routines?
- 5What kind of daily activities or social programs are available to help residents feel engaged and part of the community here at Orchard View?
- 6In the event of a medical emergency, what is your facility's process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The facility has had a lot of issues in the past but things are getting better daily. My grandmother is so much happier now.”
“The turnover in employees is very alarming. I have had my family member there for awhile now. But will be looking for other options. The management changes have been awful.”
“The staff were marvelous, well manored, and never made our family feel like a burdon. Day shift nurses were so kind, and night shift made accessing our family a breeze.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of abuse and neglect violations, with families filing complaints that triggered 13 of 25 total deficiencies. The most serious issue is recurring failure to protect residents from abuse, appearing in three separate complaint investigations since 2024. Additional problems include care planning deficiencies, safety hazards, and medication errors. While all violations show correction dates, the repeated abuse protection failures and high volume of family-reported concerns warrant careful consideration before placement.
Jan 8, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 8, 2025Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Jul 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 10, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 26, 2021Routine6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Dec 4, 2019Routine1
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
Jan 8, 2025
$44,702
Payment Denial
Jan 8, 2025
7-day denial
Fine
May 10, 2024
$12,529
Fine
May 10, 2024
$37,674
Payment Denial
May 10, 2024
69-day denial
Ownership & Operations
Who Operates This Facility
Orchard View Post-Acute and Rehabilitation Center
for profit
Chain Affiliation
Plainview Healthcare Partners
12 facilities nationwide
Chain avg rating: 1.9/5 · Rank 5 of 13
Ownership & Management
Owners
Brookhaven Tn Holdco LLC
Owner · Organization
Arem, Jeffrey
Owner (parent company)
Herskowitz, David
Owner (parent company)
Moskowitz, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit orchardviewhc.com
Medicare data downloads
Original nursing home datasets
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