Orchard Park Health Care Center
Strong Medicare quality ratings; families often praise warm, welcoming, and home-like environment. Still worth an in-person visit.
based on 78 Google reviews
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What this means for your family
This facility is highly regarded for its warm environment and dedicated caregiving staff, making it a strong contender for many families. However, you must be extremely cautious during the admissions process; verify all pricing in writing to avoid the 'bait and switch' tactics reported by multiple families. We recommend asking for a detailed breakdown of care levels and visiting at different times of the day to observe staffing levels firsthand.
Google Reviews
Google Reviews
78 reviews on Google“Orchard Park Health Care Center (Sunrise at Orchard) receives highly polarized feedback, with many families praising the compassionate, dedicated staff and warm, home-like environment. However, a significant number of reviewers report serious concerns regarding high-pressure sales tactics, "bait and switch" pricing, and inconsistent care quality, particularly in the memory care unit. While many families feel their loved ones are treated with dignity, others describe instances of neglect, poor communication, and staffing issues.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and home-like environment
- Compassionate and dedicated caregiving staff
- Strong support for high-acuity and memory care needs
- Effective coordination with hospice services
Concerns
- Aggressive or deceptive sales practices and pricing changes (mentioned by 4 reviewers)
- Inconsistent care, neglect, or lack of responsiveness (mentioned by 6 reviewers)
- Poor food quality and dining experience (mentioned by 3 reviewers)
- Staffing turnover and communication gaps (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the importance of consistent care, what specific processes do you have in place to ensure residents receive reliable attention throughout all shifts?
- 2I noticed that communication is a top priority for families; what is your standard protocol for updating us on any changes in our loved one's health or medication management?
- 3We want to ensure transparency regarding costs; could you walk us through how your pricing structure works and how you handle any potential adjustments during a resident's stay?
- 4Since dining is such a big part of daily life, could you tell me more about how you incorporate resident feedback to improve the meal experience?
- 5With your focus on memory care, how do you balance the need for a home-like environment with the high-acuity medical support required for residents?
- 6I see you actively engage with online feedback; how does that input from families help shape the day-to-day improvements here at Orchard Park?
Personalized based on this facility's data
Key Review Excerpts
“The facility is small and very calming which was so important with this type of life transition. The staff know the residents well and do a good job of addressing needs.”
“First of all, the price they quoted me initially after they evaluated the potential resident was increased right before the contract was signed, because they then said she would need a higher level of care than initially stated.”
“During the time my mom was there, staff changes were rampant. Food quality was pretty bad. ... More than a few times, she had injuries that required visits to the ER and we'd get late night calls informing us of such.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering recent inspections in 2024 and 2025, revealing concerning issues with resident safety, daily care assistance, and abuse response protocols. The facility shows recurring problems with fire safety systems, care planning, and maintaining residents' ability to perform daily activities across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations and family complaints suggests ongoing quality concerns that warrant careful consideration.
Jun 19, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 9, 2024Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 9, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 26, 2023Routine14
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Oct 14, 2021Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Aug 11, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 11, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 19, 2025Complaint
*** CITATION TEXT NOT FOUND *** A survey prompted by complaint #CO40530 was completed on 6/16/25 to 6/19/25. One deficiency was cited. .. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Mar 12, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 25, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 10, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 2, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Jun 5, 2024Routine
Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1. This was evidenced by the following:1. 5-year fire sprinkler internal obstruction testing is overdue (Last performed 9/13/2018).NFPA 25 section 14.2.1, in part, inspection of piping and branch line conditions shall be inspected every 5 years for the purpose of inspecting for the presence of foreign organic and inorganic material.NFPA 25 14.2.1 Except as discussed in 14.2.1.1 and 14.2.1.4 an inspection of piping and branch line conditions shall be conducted every 5 years by opening a flushing connection at the end of one main and by removing a sprinkler toward the end of one branch line for the purpose of inspecting for the presence of foreign organic and inorganic material. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance Director at the exit conference. INITIAL COMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The facility is a Type V (111), single story existing structure separated by two-hour rated construction from a two-story Type II (111) addition (A2) completed early 2013; the entire building is equipped with wet and dry NFPA 13 automatic sprinkler systems. This survey that was conducted June 5, 2024 included an inspection for compliance with the fire safety requirements of Chapter 19 of NFPA 101-Life Safety Code (2012 edition). An exit conference was conducted at the end of the on-site survey with the Administrator and Director of Maintenance. The Administrator reported the current census to be 116 on June 5, 2024.
Ownership & Operations
Who Operates This Facility
Orchard Park Health Care Center
for profit
Chain Affiliation
Clear Choice Healthcare
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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