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Strong Medicare quality ratings; public reviewers often praise warm, welcoming, and home-like environment. Still worth an in-person visit.
based on 78 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Orchard Park Health Care Center has a strong overall Medicare rating. Public reviewers frequently mention: warm, welcoming, and home-like environment and compassionate and dedicated caregiving staff. Review the component ratings and current source records before deciding.
Orchard Park Health Care Center (Sunrise at Orchard) receives highly polarized feedback, with many families praising the compassionate, dedicated staff and warm, home-like environment. However, a significant number of reviewers report serious concerns regarding high-pressure sales tactics, "bait and switch" pricing, and inconsistent care quality, particularly in the memory care unit. While many families feel their loved ones are treated with dignity, others describe instances of neglect, poor communication, and staffing issues.
Quality Themes
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Concerns
Rating Trends
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Distribution · 77 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The facility is small and very calming which was so important with this type of life transition. The staff know the residents well and do a good job of addressing needs.”
“First of all, the price they quoted me initially after they evaluated the potential resident was increased right before the contract was signed, because they then said she would need a higher level of care than initially stated.”
“The staff at Sunrise at Orchard has given me such peace of mind during the pandemic. I feel that my mother has been well taken care of considering the situation surrounding covid.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints triggering recent inspections in 2024 and 2025, revealing concerning issues with resident safety, daily care assistance, and abuse response protocols. The facility shows recurring problems with fire safety systems, care planning, and maintaining residents' ability to perform daily activities across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations and family complaints suggests ongoing quality concerns that warrant careful consideration.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have an externally vented heating system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Source: CO Dept. of Public Health & Environment
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
*** CITATION TEXT NOT FOUND *** A survey prompted by complaint #CO40530 was completed on 6/16/25 to 6/19/25. One deficiency was cited. .. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1. This was evidenced by the following:1. 5-year fire sprinkler internal obstruction testing is overdue (Last performed 9/13/2018).NFPA 25 section 14.2.1, in part, inspection of piping and branch line conditions shall be inspected every 5 years for the purpose of inspecting for the presence of foreign organic and inorganic material.NFPA 25 14.2.1 Except as discussed in 14.2.1.1 and 14.2.1.4 an inspection of piping and branch line conditions shall be conducted every 5 years by opening a flushing connection at the end of one main and by removing a sprinkler toward the end of one branch line for the purpose of inspecting for the presence of foreign organic and inorganic material. This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance Director at the exit conference. INITIAL COMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a). The facility is a Type V (111), single story existing structure separated by two-hour rated construction from a two-story Type II (111) addition (A2) completed early 2013; the entire building is equipped with wet and dry NFPA 13 automatic sprinkler systems. This survey that was conducted June 5, 2024 included an inspection for compliance with the fire safety requirements of Chapter 19 of NFPA 101-Life Safety Code (2012 edition). An exit conference was conducted at the end of the on-site survey with the Administrator and Director of Maintenance. The Administrator reported the current census to be 116 on June 5, 2024.
Orchard Park Health Care Center
for profit
Clear Choice Healthcare
8 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 9 (Highest rating)
Key personnel
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