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Nursing HomeMedicaid Investigative

Optalis Health and Rehabilitation of Three Rivers

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

517 S Erie St, Three Rivers, MI 49093100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 52 Google reviews

5
4
3
2
1
Optalis Health and Rehabilitation of Three Rivers Nursing Home in Three Rivers, MI — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (27 vs median 8.0)
  • High staff turnover (54%)
  • High RN turnover (58%)

Below average in MI · Below recommended RN staffing · Below chain average · Abuse citation

Source: Medicare data

What this means for your family

While the facility is praised for its therapy department and friendly concierge staff, the recent reports of hygiene neglect and understaffing are critical red flags. We strongly recommend visiting at different times of the day—especially on weekends—to observe staffing ratios and the actual level of care provided to residents.

Google Reviews

Google Reviews

52 reviews on Google
Optalis Health and Rehabilitation of Three Rivers receives highly polarized feedback, with many reviewers praising the nursing staff and rehab team for their kindness and professionalism. However, a recurring segment of negative reviews highlights serious concerns regarding understaffing, neglect of basic hygiene, and inconsistent care quality. Families should be aware that while many report a positive, welcoming environment, others have experienced significant lapses in patient safety and communication.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean5.0Activities9.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective physical therapy department
  • Helpful and responsive concierge services
  • Welcoming, home-like atmosphere

Concerns

  • Understaffing leading to delayed care and response times (mentioned by 3 reviewers)
  • Neglect of basic hygiene and patient cleanliness (mentioned by 2 reviewers)
  • Inconsistent communication and management responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02022(2)4.82023(30)3.92024(18)4.22025(6)3.02026(4)

Distribution · 60 analyzed

5
43
4
8
3
1
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassionate nursing staff and the welcoming atmosphere here; how do you maintain that home-like feeling for the residents?
  • 2With the physical therapy department being such a strength, how do you work with families to track progress and celebrate milestones?
  • 3What specific steps is the management team taking to ensure consistent communication and quick responses to family inquiries?
  • 4How do you ensure that every resident's personal hygiene and daily care needs are met promptly, even during busier shifts?
  • 5Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's condition during the night?
  • 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff is very friendly, both my parents have spent time rehabbing here. No complaints!

Rehab patient's child · 2024★★★★★

I feel the staff is good with patients, but understaffed, which delays a patients wants or needs. Food portions are a bit on the small side, but food tastes good.

Long-term resident's family · 2024★★★★

But there was one particular employee who was clearly an awful person. She left residents in their own waste, left my dad without a blanket several times, soaked briefs, never clean.

Long-term resident's family · 2026☆☆☆☆
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.09hrs
75%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.3%
Worse than Avg
Here
82.3%
US
95.5%
MI
95.0%
St. joseph
97.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.9%
Worse than Avg
Here
17.9%
US
12.1%
MI
4.2%
St. joseph
10.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
14.4%
MI
11.2%
St. joseph
15.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
15.3%
MI
13.1%
St. joseph
17.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.5%
MI
15.0%
St. joseph
9.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.4%
Mixed vs Avgs
Here
20.4%
US
19.4%
MI
20.2%
St. joseph
25.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.7%
Mixed vs Avgs
Here
80.7%
US
79.8%
MI
79.5%
St. joseph
86.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.5%
Mixed vs Avgs
Here
83.5%
US
81.8%
MI
83.0%
St. joseph
88.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
St. joseph
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

31deficiencies
1penalties
Well above state avg (9.8)
41 complaint-triggered

This facility has a concerning pattern of family complaints that triggered over a third of its 98 deficiencies, with recurring issues in abuse and neglect protection, resident rights, and care planning. While all deficiencies show correction dates, the persistent problems across multiple surveys—particularly repeated violations in protecting residents from abuse and ensuring proper oversight—suggest ongoing challenges with fundamental care standards that families should carefully evaluate during visits.

Apr 2, 2026Complaint
7
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 1, 2026Complaint
2
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Dec 3, 2025Routine
20
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 3, 2025Complaint
1
0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Oct 22, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Oct 8, 2025Complaint
8
0627Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Payment Denial

Feb 21, 2025

26-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Optalis Health and Rehabilitation of Three Rivers

Organization Type

for profit

Chain Affiliation

Chain Name

Optalis Health & Rehabilitation

Chain Size

37 facilities nationwide

Chain avg rating: 2.5/5 · Rank 19 of 37

Ownership & Management

Owners

Om Holdco 5 LLC

Owner · Organization

100%

Optalis Lp Investors 5 LLC

Owner (parent company) · Organization

10%

Snw LLC

Owner (parent company) · Organization

30%

Optum Management Solutions. INC

Owner (parent company) · Organization

Dunn, Charles

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Shah, Hemant

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Sharon, RobertAdp of the SnfSiena Lending Group LLC5% or Greater Security InterestPatel, RajanManaging Control - Governing BodySharon, RobertManaging Control - Governing BodyOptum Management Solutions. INCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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