Optalis Health and Rehabilitation of Allen Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 197 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High RN turnover (64%)
Below average in MI · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
This facility's rehabilitation therapy team is frequently cited as a major strength, making it a potential option for short-term recovery. However, the recurring, serious reports of neglect, slow response times, and hygiene issues in 2025 and 2026 are concerning. I strongly advise families to conduct an unannounced visit, specifically checking the cleanliness of rooms and observing staff response times to call lights before making a decision.
Google Reviews
Google Reviews
197 reviews on Google“Optalis Health and Rehabilitation of Allen Park receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their kindness and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call buttons, poor hygiene, and issues with medication management. Prospective families should be aware that while some find the facility clean and supportive, others describe a lack of basic care and communication that they feel compromises patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and helpful social work/admissions staff
- Clean, well-maintained facility environment (noted by many)
- Attentive care from specific nursing and CNA staff
Concerns
- Slow or non-existent response to call buttons (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with toileting/brief changes (mentioned by 10 reviewers)
- Medication management errors or delays (mentioned by 8 reviewers)
- Unprofessional or rude staff interactions (mentioned by 9 reviewers)
- Inadequate communication from administration/management (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 199 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, what specific systems are in place to ensure call buttons are answered promptly and that residents receive timely assistance with hygiene and toileting?
- 2I noticed that medication management is a priority for our family; could you walk me through your current process for ensuring accuracy and preventing delays in medication administration?
- 3Since your therapy department is highly regarded, how do you integrate those physical and occupational therapy goals into the daily routine and care plan for residents?
- 4I see that your team actively engages with feedback online; how does the administration use that family input to improve communication and address concerns in real-time?
- 5With 163 residents, how do you ensure that each individual receives consistent, personalized attention from nursing staff, especially during shift changes?
- 6What protocols do you have in place for medical emergencies, and how quickly can a family member expect to be notified if there is a change in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“The therapist from OT, PT, to Speech are gentle and very caring. I would recommend this place 100%for therapy reasons.”
“My mom was just discharged from her second short-term stay in this place. I don't understand how this is one of the best rated nursing homes in the area? My mom has been complaining over and over again for the past three days about not feeling good... I took her to urgent care”
“I am happy to say that I am extremely happy with Optalis! In the past year, they have replaced the head doctor and nurse, and our new caseworker Jaime has been a relief!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated fire safety and infection control violations, with families filing 19 complaints that led to deficiencies in resident protection, care planning, and medication management. The facility shows persistent issues with fire safety systems (alarms, sprinklers, emergency lighting) appearing across multiple surveys, though these have been corrected each time. Most troubling are complaint-driven findings of abuse/neglect protection failures and inadequate daily care assistance that continue recurring from 2023 through 2025, suggesting ongoing care quality concerns despite reported corrections.
Jul 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 4, 2025Routine14
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 4, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2024Routine16
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Ensure each resident has a room at or above ground level.
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Allen Park
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 37
Ownership & Management
Owners
Om Holdco 5 LLC
Owner · Organization
Optalis Lp Investors 5 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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