Opp Health and Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews
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What this means for your family
While the admissions team is highly regarded for their helpfulness, the facility has received concerning reports of neglect and poor weekend care in recent months. Families should conduct an unannounced visit during a weekend to observe staffing levels and quality of care firsthand before making a decision.
Google Reviews
Google Reviews
73 reviews on Google“Opp Health and Rehabilitation receives high praise for its admissions team, particularly Samantha Parks and Courtney Wilson, who are frequently cited for being professional, helpful, and supportive during the transition process. However, the facility faces serious allegations regarding inconsistent care, poor communication, and hygiene issues, with multiple reviewers reporting neglect, staffing shortages, and disorganized care on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly professional and supportive admissions staff
- Effective and smooth admission process
- Compassionate nursing care on specific halls
- Responsive to family questions during intake
Concerns
- Inconsistent or poor quality of care, including hygiene and medication management (mentioned by 3 reviewers)
- Staffing shortages and lack of responsiveness, especially on weekends (mentioned by 3 reviewers)
- Poor communication regarding patient needs and requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the facility's size of 197 residents, what specific steps do you take to ensure consistent, personalized communication with families regarding a loved one's daily care needs?
- 3How does your nursing team ensure that medication management remains accurate and timely, especially during weekend shifts when staffing levels can fluctuate?
- 4What is your current protocol for maintaining hygiene standards and room cleanliness throughout the week?
- 5Can you walk me through the process for how you handle medical emergencies or sudden changes in a resident's health status during off-peak hours?
- 6What kind of social activities or engagement programs do you have in place to ensure residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My dad spent 4 days in this terrible place. It was over a weekend. When my mom went to see him, he was in someone else’s clothes. No medications given, teeth not brushed. Dirty sheets.”
“I’m not getting proper baths, been to the shower maybe 10 times since I was admitted. I’m not being transported to Doctor apps... Most nights after meds no CNA even comes to check on me.”
“Samantha in admissions was invaluable in her efforts to get the best care for my mother. She helped my father find the best solution for every requirement that he had and answered all of our questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed record with 15 deficiencies across three surveys, primarily involving fire safety systems, food handling, and resident care issues like bladder/bowel care and respiratory care. All deficiencies have been corrected by the provider, and importantly, none were triggered by family complaints. The most recent survey in March 2020 showed fewer violations than earlier inspections, suggesting improvement over time, though families should verify current conditions during their visit.
Mar 2, 2020Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 22, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 26, 2018Routine7
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Opp Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 15 of 43
Ownership & Management
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit opphealthandrehab.com
Medicare data downloads
Original nursing home datasets
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