Oneida Health Rehabilitation and Extended Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · $16,153 in fines
What this means for your family
While the facility's vent unit receives some praise, the overwhelming number of reports regarding neglect and poor communication makes this a high-risk choice. If you must consider this facility, we strongly advise daily, unannounced visits to monitor your loved one's hygiene and care, and to ensure call bells are being answered in a timely manner.
Google Reviews
Google Reviews
26 reviews on Google“Oneida Health Rehabilitation and Extended Care faces severe criticism regarding patient neglect, understaffing, and poor communication. While a small number of recent reviewers praise the vent unit and specific staff members, the majority of reports describe residents being left in soiled conditions, ignored call bells, and failing to receive prescribed care. Families frequently express deep distress over the decline of their loved ones and the facility's lack of responsiveness to their concerns.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional vent unit staff
- Helpful social work department
- Clean and odor-free environment (historical)
Concerns
- Chronic understaffing leading to long wait times for call bells and toileting (mentioned by 6 reviewers)
- Neglect of basic hygiene and physical care (bed sores, sitting in waste) (mentioned by 4 reviewers)
- Poor communication with families regarding medical status and discharge (mentioned by 4 reviewers)
- Lack of physical movement or therapy for rehab patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident who uses their call bell, and how do you ensure timely assistance with toileting and hygiene?
- 2I noticed the facility has had a high number of state violations recently; what specific steps is leadership taking to improve the quality of care and address these regulatory concerns?
- 3How do you proactively communicate changes in a resident's medical status or care plan with family members to ensure we are kept in the loop?
- 4Can you describe how the therapy and physical movement programs are structured to ensure residents remain active and mobile throughout the week?
- 5I see that you engage with feedback online; how do you use that family input to make tangible improvements to the daily experience for residents?
- 6What is your protocol for managing skin integrity and preventing pressure sores for residents who require regular repositioning?
Personalized based on this facility's data
Key Review Excerpts
“My father in law was placed here for rehab for broken pelvic and broken shoulder he was treated very poorly left sitting in a wheel chair for hours and hours after meals , left sitting in urine and bowel movement for 8 hours after being asked to be cleaned up several times”
“The people at the vent unit are very friendly and professional. They definitely work very hard to whip patients back on their feet and go far and beyond the call of duty.”
“She spent most of the time in her bed and was told she could not get up without assistance which rarely came. When I asked about discharge we had a 10 minute phone conference which was useless.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing complaint reports about resident rights violations and safety hazards, including one recent unresolved complaint about accident prevention. The facility shows persistent problems across multiple care areas, particularly resident rights (billing notifications), fire safety systems, and quality of care issues including nursing staff adequacy and medication errors. While many deficiencies from 2024 and earlier surveys were corrected, the recent 2025 complaint about treatment rights and ongoing 2026 safety concerns suggest continuing care quality issues that families should carefully investigate.
Jan 27, 2026Routine18
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 27, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Apr 12, 2024Routine23
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Apr 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 25, 2022Routine5
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a properly installed medical gas master alarm panel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Federal Penalties
Fine
Apr 25, 2025
$16,153
Ownership & Operations
Who Operates This Facility
Oneida Health Rehabilitation and Extended Care
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit oneidahealth.org
Medicare data downloads
Original nursing home datasets
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