Omni Continuing Care
Strong Medicare quality ratings; families often praise effective rehabilitation therapy services. Still worth an in-person visit.
based on 80 Google reviews
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What this means for your family
While the facility is frequently praised for its clean environment and effective rehabilitation team, the recurring reports of severe neglect and unresponsiveness to call lights are critical red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
80 reviews on Google“Omni Continuing Care receives highly polarized feedback, with some families praising the facility for its cleanliness, effective rehabilitation services, and helpful admissions staff. However, a significant number of reviewers report severe neglect, including unresponsiveness to call lights, poor hygiene, pressure sores, and unprofessional staff behavior. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the distressing reports of patient neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy services
- Clean and well-maintained environment
- Helpful and informative admissions staff
- Some dedicated and compassionate individual caregivers
Concerns
- Neglect and unresponsiveness to call lights (mentioned by 7 reviewers)
- Poor hygiene and development of bed sores (mentioned by 4 reviewers)
- Unprofessional, rude, or lazy staff behavior (mentioned by 8 reviewers)
- Inadequate or inaccurate food service (mentioned by 3 reviewers)
- Understaffing leading to poor patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and residents' immediate needs are met?
- 3I understand that maintaining skin integrity is vital; could you walk me through your facility's specific process for repositioning residents and preventing bed sores?
- 4What steps are you taking to ensure that meal service is both accurate to dietary needs and consistently enjoyable for the residents?
- 5Given the importance of consistent care, how do you manage staff training and supervision to ensure that every interaction with a resident remains professional and compassionate?
- 6What does a typical day look like in terms of social engagement and activities for residents who are not currently in rehabilitation therapy?
Personalized based on this facility's data
Key Review Excerpts
“If you press the button for help you will wait for hours . The food was trash . I had to take her food everyday . Today was the last straw . She called me and said she wasn’t feeling well and had called for the nurse hours ago for her medication and NO ONE CAME .”
“My uncle is here for care and he has developed 10 bed sores from the neglect from this place. STAY AWAY. I will be calling the state of Michigan for an investigation and we have documentation from the hospital.”
“The staff always complains that they are overwhelmed and understaffed and they show it through the lack of care and empathy. Our mom is miserable, and to deal the deal we had an interaction with a staff member that was beyond unprofessional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent safety and infrastructure problems, with families filing at least two complaints that triggered inspections. Fire safety systems, electrical equipment, and emergency preparedness are recurring problem areas across all three surveys, suggesting ongoing maintenance and safety challenges. While all deficiencies have reported correction dates, the repeated nature of similar violations raises concerns about the facility's ability to maintain consistent safety standards.
Jul 2, 2025Routine7
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 11, 2024Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2024Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 26, 2023Routine7
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Omni Continuing Care
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 21 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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