Old Jefferson Community Care Center
Strong Medicare quality ratings; families often praise modern, clean facility aesthetics. Still worth an in-person visit.
based on 92 Google reviews
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What this means for your family
While the facility is visually appealing and offers strong physical therapy, the recurring reports of nursing staff inattentiveness and poor communication are significant red flags. We strongly advise you to conduct unannounced visits during weekends or evenings to observe staffing levels and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
92 reviews on Google“Old Jefferson Community Care Center receives polarized feedback from families, with some praising the facility's aesthetic and friendly staff, while others report serious concerns regarding patient neglect and poor communication. While several reviewers highlight the facility as clean and welcoming, multiple families have shared distressing accounts of unresponsive nursing staff and inadequate medical oversight during critical health events. Potential families should weigh the facility's modern appearance against these recurring reports of inconsistent care and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility aesthetics
- Friendly and welcoming front-line staff
- Effective physical therapy programs
- Comfortable, well-lit resident rooms
Concerns
- Inattentive nursing staff and slow response to call buttons (mentioned by 5 reviewers)
- Poor communication with family members regarding medical status (mentioned by 3 reviewers)
- Allegations of neglect and failure to monitor patient health changes (mentioned by 4 reviewers)
- Cleanliness issues, specifically regarding odors and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has 136 residents, what specific protocols are in place to ensure that call buttons are answered promptly and that nursing staff remain attentive to individual needs?
- 2How does your team proactively communicate changes in a resident's medical status or health condition to family members to ensure we stay fully informed?
- 3I noticed the facility has a modern, clean aesthetic; could you explain your current daily cleaning and sanitation schedule to ensure that resident rooms and common areas remain fresh and hygienic?
- 4With a 3-star staffing rating, how do you manage shift handovers to ensure continuity of care and that no resident's health needs are overlooked during transitions?
- 5Could you walk me through the current activities calendar and explain how you encourage resident participation to ensure everyone feels engaged and included in daily life?
- 6How do you handle medication management and oversight to ensure that every resident receives the correct dosage and treatment on time, every time?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are not attentive. We found mom unresponsive and the aid said she was just sleeping. They finally called and ambulance and the next day she died.”
“They are gentle with residents, good food, open spaces, nice rooms with Windows, ac, and tv, and have a big fish tank in lobby. The staff is very sweet and kind. Sometimes it takes a while for them to come when you hit the call button and they don't always have the activities as advertised on the calendar which is disappointing.”
“I would like to add my great appreciation and respect for the quality of treatment my mother has received at Old Jefferson. Admission was a smooth process with a counselor who provided a wealth of information and responded to my calls quickly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring deficiencies across multiple care areas, with families filing four complaints that triggered inspections. The most persistent problems involve resident assessments and care planning (appearing in three separate surveys), food safety and dietary services, and daily care assistance. While all 14 deficiencies have correction dates, the pattern of repeated issues in resident assessment and dietary services suggests ongoing challenges families should discuss during visits.
Feb 5, 2025Routine6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 28, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 13, 2024Routine4
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 23, 2023Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Old Jefferson Community Care Center
government
Chain Affiliation
Commcare Corporation
14 facilities nationwide
Chain avg rating: 3.1/5 · Rank 3 of 14
Ownership & Management
Owners
Commcare Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit oldjeffersonccc.com
Medicare data downloads
Original nursing home datasets
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