Odd Fellow Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 7)
Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · $97,228 in fines
What this means for your family
While many families report positive experiences, the recent, severe reports of hygiene failures and neglect are concerning. We strongly recommend conducting an unannounced visit to check the cleanliness of resident rooms and asking management directly about their current staffing ratios and housekeeping protocols.
Google Reviews
Google Reviews
39 reviews on Google“Odd Fellow Home receives polarized feedback, with many families praising the staff's kindness and the facility's clean, welcoming environment. However, significant concerns have been raised regarding hygiene standards, understaffing, and administrative responsiveness, particularly in recent years. Families should carefully weigh the positive reports of compassionate care against serious allegations of neglect and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Clean and well-decorated facility
- Welcoming atmosphere for visitors
- Effective rehab therapy outcomes
Concerns
- Poor hygiene and cleanliness (soiled rooms, dirty furniture) (mentioned by 2 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
- Poor communication and administrative issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how beautifully decorated and welcoming the facility looks; how do you ensure this level of cleanliness is maintained in the resident rooms every day?
- 2We noticed many people mention how friendly and compassionate the nursing staff is; how do you support your team to ensure they can provide that attentive care even during busy shifts?
- 3Could you tell us a bit about the dining experience and how the menu is planned to ensure residents enjoy their meals?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and providing immediate care?
- 6How does the administration ensure that communication remains clear and consistent between the facility and the families of residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother with dementia and 84 years old is in great hands at this facility.”
“My Mother spent 5 months at Odd Fellows and she received amazing care, better then I could ever hoped for. Every member of their staff are caring, professional and highly skilled.”
“Housekeeping basically doesn't exist. My family member had feces all over his toilet for over a week after they emptied his bedpan. Urinal was never cleaned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Odd Fellow Home has faced repeated complaints from families, with 25 of 70 deficiencies triggered by these reports, primarily concerning abuse prevention failures and medication management issues. The facility shows persistent problems with infection control, safety hazards, and pharmaceutical services across multiple surveys, though all violations have correction plans. Recent complaints as late as November 2025 involved failure to properly investigate abuse allegations and pharmacy service deficiencies, suggesting ongoing care quality concerns that warrant careful consideration.
Feb 2, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 7, 2025Routine15
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 9, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,545
Fine
Oct 17, 2023
$4,235
Fine
Oct 10, 2023
$3,882
Fine
Oct 2, 2023
$3,529
Fine
Sep 25, 2023
$3,176
Fine
Sep 18, 2023
$2,797
Fine
Sep 11, 2023
$2,447
Fine
Sep 5, 2023
$2,098
Fine
Aug 14, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Odd Fellow Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit ofrha.org
Medicare data downloads
Original nursing home datasets
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