Oasis Pavilion Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 107 Google reviews
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What this means for your family
While the therapy department is frequently praised for helping patients regain mobility, the facility suffers from chronic communication issues and serious allegations of neglect. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor hygiene and medication, as the staff's responsiveness to phone inquiries is consistently reported as poor.
Google Reviews
Google Reviews
107 reviews on Google“Oasis Pavilion receives highly polarized feedback, with many families reporting severe neglect, poor communication, and dangerous lapses in medical care. While some short-term rehabilitation patients praise the therapy department and specific staff members for their recovery support, a significant number of reviewers describe a facility where residents are left in soiled conditions, medication is mismanaged, and phone calls go unanswered.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Some compassionate and attentive individual nurses
- Helpful admissions and administrative support for some families
- Clean environment reported by some long-term residents
Concerns
- Severe communication issues and unresponsive phone lines (mentioned by 14 reviewers)
- Neglect regarding hygiene, bed sores, and toileting assistance (mentioned by 12 reviewers)
- Medication errors and mismanagement (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 9 reviewers)
- Poor quality or inappropriate food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is the best way for our family to receive consistent, reliable updates on our loved one's daily status?
- 2With the facility's current focus on physical and occupational therapy, how do you ensure that progress made in rehab is carried over into daily care and hygiene routines?
- 3Can you walk us through your specific protocols for medication administration and how you track and prevent errors for residents with complex needs?
- 4I noticed the facility has had some recent challenges with staffing; what steps are you taking to ensure that residents receive timely assistance with toileting and personal care?
- 5How does the kitchen staff accommodate dietary restrictions, and what options are available if a resident finds the standard meal service unappealing?
- 6I see that the leadership team has been engaging with online feedback; how do you use that family input to make tangible improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists work hand in hand and care about helping patients get back to their lives as soon as possible.”
“They are very understaffed, which meant that my mom, who was almost paralyzed, had to lay in wet diapers for hours.”
“My father has praised this facility for it's exemplary services. From the food, to the activity center, to the patience of the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 10 of 44 deficiencies across 8 surveys, indicating ongoing concerns about care quality, resident protection from abuse and neglect, and medical record management. The facility has repeatedly struggled with pressure ulcer prevention, care planning, and maintaining professional quality standards, with some issues persisting across multiple years. All violations have been corrected by the facility.
Apr 7, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 27, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 7, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,587
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 11, 2026ComplaintCleanReport
The onsite complaint survey was conducted on March 11, 2026, and investigated complaints #00160217There were no deficiencies noted.
Nov 26, 2025OtherCleanReport
No deficiencies found during this inspection.
Oct 24, 2025ComplaintCleanReport
An on-site complaint survey was conducted on October 24, 2025, for the investigation of intake # 00148644, 00148733There were no deficiencies cited.
May 12, 2025Complaint
An onsite complaint survey was conducted on May 12, 2025 for the investigation of intake #00129119, AZ00178485, AZ00188337. Following deficiencies were cited:
Violation cited
Violation cited
Apr 23, 2025ComplaintCleanReport
The complaint survey was conducted on April 23, 2025 for the investigation of intake #00126351, AZ00178185, AZ00178189, AZ00178187, AZ00177281, AZ00176671. No deficiencies were cited.
Mar 20, 2025ComplaintCleanReport
A complaint survey was conducted on March 20, 2025 for the investigation of intake #00122779, AZ00220572, AZ00220586, AZ00215337, AZ00196082. There were no deficiencies.
Feb 27, 2025ComplaintCleanReport
The complaint survey was conducted on February 27, 2025 of the following complaint #'s 00115578, 00115578, and AZ00198548. There were no deficiencies cited.
Jan 26, 2025Complaint
The complaints AZ00221960 and AZ00222271 were investigated on January 27, 2025 through January 28, 2025. The following deficiencies were cited:
Violation cited
Violation cited
Ownership & Operations
Who Operates This Facility
Oasis Pavilion Nursing & Rehabilitation Center
for profit
Ownership & Management
Owners
Compassion Care Management Services INC
Owner · Organization
Compassionate Patient Care
Owner · Organization
Diamond Care Casa Grande Operations
Owner · Organization
Healthcare Management Services LLC
Owner · Organization
Martin, Joseph
Owner
Martin, Mary
Owner
Meyer, Matthew
Owner
Oladokun, Florence
Owner
Oladokun, Joseph
Owner
Opara, Kenneth
Owner
Opara, Rosemary
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit oasispavilion.com
Medicare data downloads
Original nursing home datasets
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