Nursing HomeMedicaid

Oakview Nursing and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1212 Indian Hills Drive, Burlington, IA 52601|60 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 16 Google reviews

(319) 752-4100 Directions Website

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What this means for your family

While Oakview has a strong reputation for rehabilitation services and helpful administrative staff, the recent reports of staff rudeness and facility odors are significant red flags. We strongly recommend visiting during a weekend or evening to observe staff-resident interactions firsthand and verify the facility's cleanliness for yourself.

Google Reviews

16 reviews on Google

“Oakview Nursing and Rehabilitation receives polarized feedback, with recent reviews highlighting a sharp divide between positive experiences in rehabilitation and concerning reports of poor staff conduct and facility odors. While some families praise the attentive care and clean environment, others have reported rude behavior toward residents and an unpleasant smell upon entry.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Clean and well-maintained facility
Attentive administrative and nursing leadership
Engaging activities and quality food

Concerns

Unpleasant odors/smell of urine upon entry (mentioned by 2 reviewers)
Staff rudeness and lack of patience with residents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 17 analyzed

How They Respond to Reviews

6%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given that you have a 4-star staffing rating, how do you ensure that staff members maintain a consistently patient and supportive demeanor when interacting with residents throughout the day?
2I noticed some mentions regarding the facility's environment; what is your current protocol for maintaining air quality and managing cleanliness in common areas?
3With a 3-star health inspection rating, what specific improvements or changes have you implemented recently to address the recent state violations?
4I see that your physical and occupational therapy programs are highly regarded; could you walk me through how those sessions are integrated into a resident's daily schedule?
5What is your facility's specific process for handling urgent medical changes or emergencies during the overnight hours when staffing levels shift?
6Since your residents seem to enjoy the activity programming, what are some of the most popular social events or outings that new residents typically look forward to joining?

Personalized based on this facility's data

Key Review Excerpts

“Being greeted by the administrator upon entering the building for the first time. Pt and Ot helping mom out of the car. Even the maintenance director offering to help move items into mom's beautiful room.”

Long-term resident's family · 2023★★★★★

“We had a family member in the rehab portion of OakView. The nursing, PT, OT other staff were excellent. The place is clean, up to date, and meals were good.”

Rehab patient's family · 2026★★★★☆

“If I were you, go ahead and put your loved one in a different home! My experience when I first came in.. a bigger boned cna was walking with a resident and when the resident asked to sit, the cna was rude and rolling her eyes.”

Visitor · 2025★☆☆☆☆

Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.58hrs

78%

Registered nurses for medical care

Total Nursing

3.57hrs

87%

All nurses + aides combined

Staff Turnover

56%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility74.1%

Worse than Avg

Here

74.1%

93.4%

93.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility26.7%

Worse than Avg

Here

26.7%

14.4%

17.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

12.1%

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility84.9%

Worse than Avg

Here

84.9%

95.5%

95.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.9%

Mixed vs Avgs

Here

24.9%

19.4%

25.9%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility24.7%

Worse than Avg

Here

24.7%

19.5%

20.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility25.0%

Worse than Avg

Here

25.0%

79.8%

73.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility63.2%

Worse than Avg

Here

63.2%

81.8%

84.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (6.2)

3 complaint-triggered

Oakview shows ongoing challenges with care planning and medication management across multiple surveys, indicating persistent systemic issues that families should carefully evaluate. The facility has faced repeated deficiencies in resident assessment, pharmacy services, and infection control, with problems appearing to recur rather than being fully resolved. Families have filed complaints that triggered investigations into bladder care and resident rights violations, though all cited deficiencies show correction dates.

Jun 23, 2025Routine3 findings

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jun 23, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jul 17, 2024Routine7 findings

0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 31, 2024Complaint2 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

May 5, 2023Routine8 findings

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

10deficiencies

Jun 10, 2026ComplaintNo deficiencies

Clean