Oaks Health Ctr at the Marshes of Skidaway Island
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
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What this means for your family
While the facility offers a beautiful environment and excellent daytime programming, families should be aware of reported inconsistencies in nighttime care. If you choose this facility, we strongly recommend frequent, unannounced visits during off-hours and maintaining open, documented communication with management regarding care plans.
Google Reviews
Google Reviews
38 reviews on Google“Oaks Health Center at The Marshes of Skidaway Island (often referred to as Thrive) is frequently praised for its beautiful, well-maintained facility, active social calendar, and friendly staff during daytime hours. However, multiple families have raised serious concerns regarding nighttime care, specifically alleging that residents are neglected, left unbathed, and not checked on as promised during overnight shifts.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Engaging activities and social events
- Welcoming and professional administrative staff
- Strong support during transitions and hospice
Concerns
- Inadequate nighttime care and lack of regular checks (mentioned by 2 reviewers)
- Discrepancies between reported resident refusals and actual care provided (hygiene/bathing) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's beautiful setting and focus on social engagement, what specific activities are planned to keep residents active and connected throughout the week?
- 2With the current staffing ratings, could you walk me through your nighttime protocols to ensure residents are checked on regularly and receive the support they need during those hours?
- 3I noticed some concerns regarding medication management; could you explain your internal process for ensuring medications are administered accurately and on schedule?
- 4How do you document and verify that daily hygiene and personal care needs are met, especially if a resident is feeling resistant to assistance on a particular day?
- 5I appreciate that your team is active in responding to feedback online; how do you use that resident and family input to improve the quality of care in the nursing unit?
- 6Since the facility has a smaller capacity of 23 residents, how does this intimate environment help your team provide more personalized medical oversight compared to larger centers?
Personalized based on this facility's data
Key Review Excerpts
“The problem is follow-up, on problems that occur. Our mom did not get the help she needed to bathe. Second and third shift did not regularly respond when she pushed her button requesting help to the bathroom.”
“The case managers at the hospital wanted to send her to a nursing home. Thank goodness for Brittany Marshall who is the Health and Wellness Director. Brittany stepped in and advocated for mom with the case managers and helped us set up a plan for getting mom back to Thrive.”
“Do not send your loved ones to the assisted living or memory care. These people do not care! Massive decline with our grandmother. Drugged up, no interaction or activities, filthy clothes, unbrushed teeth.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
5
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents needing more daily help over time
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered recent inspections revealing deficiencies in care planning, safety supervision, and infection control. The facility shows recurring problems with fire safety systems and emergency preparedness across multiple surveys from 2022-2025. While all deficiencies have reported correction dates, the pattern of repeated violations in building safety and the complaint-driven care issues warrant careful consideration during any visit.
Mar 22, 2026Routine7
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jan 19, 2025Complaint10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 19, 2025Routine20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Sep 24, 2023Routine18
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 7, 2022Routine3
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jan 19, 2025
$4,394
Fine
Jan 19, 2025
$4,394
Ownership & Operations
Who Operates This Facility
Oaks Health Ctr at the Marshes of Skidaway Island
nonprofit
Chain Affiliation
Life Care Services
45 facilities nationwide
Ownership & Management
Owners
Skidaway Health and Living Services, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit thrivesl.com
Medicare data downloads
Original nursing home datasets
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