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Nursing HomeMedicaid

Oakridge Gardens Nur Ctr, INC

Strong Medicare quality ratings; families often praise dedicated physical and occupational therapy team. Still worth an in-person visit.

1700 Midway Rd, Menasha, WI 54952106 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 19 Google reviews

5
4
3
2
1
Oakridge Gardens Nur Ctr, INC Nursing Home in Menasha, WI — Street View
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What this means for your family

While the physical therapy department receives praise for helping patients regain independence, the facility has documented, high-severity failures in medication management and basic resident care. We strongly advise families to look elsewhere, or if you must choose this facility, ensure you have a daily presence to monitor medication administration and hygiene needs.

Google Reviews

Google Reviews

19 reviews on Google
Oakridge Gardens Nursing Center presents a highly inconsistent experience, with significant concerns regarding clinical safety, staffing levels, and management professionalism. While some families report positive experiences with individual staff members and rehab services, multiple reports of medication errors, delayed call-light responses, and poor hygiene standards raise serious red flags. Families should exercise extreme caution and conduct thorough due diligence before considering this facility for a loved one.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated physical and occupational therapy team
  • Friendly and compassionate individual nursing staff
  • Cleanliness and laundry services noted by some families

Concerns

  • Slow response times to call lights (mentioned by 2 reviewers)
  • Poor hygiene and lack of room/bedding maintenance (mentioned by 2 reviewers)
  • Understaffing issues (mentioned by 2 reviewers)
  • Unprofessional or rude management/administrative staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.02016(2)3.02020(1)3.72022(3)2.52023(4)2.72024(7)1.02025(2)4.32026(6)

Distribution · 25 analyzed

5
9
4
5
3
1
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how do you coordinate those services with a resident's daily care plan?
  • 2What specific steps are being taken to ensure call lights are answered promptly, especially during busy shift changes?
  • 3How does the facility manage cleanliness and room maintenance to ensure a comfortable and hygienic environment for residents?
  • 4Could you tell me more about the dining experience, specifically regarding meal variety and how you ensure nutritional needs are met?
  • 5What is the process for communicating important medical updates or changes in condition from the nursing staff to the family?
  • 6How do you ensure medication management is handled with high precision and accuracy every single day?

Personalized based on this facility's data


Key Review Excerpts

At first I thought it was good for 93 yo Mom. But then, they gave her 17 medications that were for another patient! THESE WERE NOT HER MEDS! This woman had to have her food pureed, how did they force so many pills into her? Her body could not recover from that ,and she died a few days later!!

Memory care family member · 2025☆☆☆☆

My brother is there for rehab. Everyone is so nice. From the physical therapy occupation staff nurses ,cna, laundry staff , office staff and housekeeping . They answer all our questions and keep us in the loop as to how he is doing.

Long-term resident's family · 2023★★★★

My nana pressed the call light for these nurses to come help her to the bathroom and she ended up having an accident because it took the nurses an HOUR AND A HALF to come answer her call light.

Long-term resident's family · 2022☆☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
5.04hrs
OK
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Similar to Avg

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
19.4%
WI
25.0%
Winnebago
23.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.8%
Mixed vs Avgs
Here
9.8%
US
12.1%
WI
5.2%
Winnebago
21.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
14.4%
WI
16.7%
Winnebago
16.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
19.5%
WI
16.8%
Winnebago
18.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
15.5%
WI
15.9%
Winnebago
20.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
93.4%
WI
95.6%
Winnebago
95.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
79.8%
WI
82.2%
Winnebago
76.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
WI
86.6%
Winnebago
84.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
Winnebago
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (9.8)
2 complaint-triggered

This facility has faced recurring safety concerns, with families filing complaints about abuse prevention policies, foot care, and dietary issues. The most problematic areas include fire safety systems (with repeated fire alarm deficiencies), nutrition and dietary services, and infection control practices. While all 36 deficiencies across 6 surveys show correction dates, the pattern of recurring issues in critical safety areas like fire protection suggests ongoing operational challenges that families should discuss during visits.

May 14, 2025Routine
12
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Feb 7, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Apr 3, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0882Minimal · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Aug 29, 2023Complaint
1
0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

Feb 8, 2023Routine
7
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakridge Gardens Nur Ctr, INC

Organization Type

for profit

Ownership & Management

Owners

Schanke, Michael

Owner

100%

Key personnel

Schanke, MichaelW-2 Managing EmployeeSchanke, AmyOfficer / DirectorSchanke, MichaelOfficer / DirectorSchanke, AmyOfficer / DirectorSchanke, MichaelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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