Oakland Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (31 vs median 5)
- High staff turnover (67%)
- High RN turnover (88%)
Bottom 25% in IA · Below recommended RN staffing · Worst in MGM HEALTHCARE chain · $15,593 in fines
What this means for your family
Given the consistent and serious reports of neglect, hygiene failures, and theft, we strongly advise families to look elsewhere. If you must consider this facility, perform an unannounced visit during a weekend or evening shift to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
35 reviews on Google“Oakland Manor faces severe and recurring criticism regarding neglect, poor hygiene, and lack of basic communication with families. While a small minority of reviewers report positive experiences, the overwhelming majority of feedback describes a facility struggling with understaffing, theft of personal belongings, and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Occasional high-quality hospice care
- Some dedicated individual staff members
- Effective physical therapy transitions for select residents
Concerns
- Neglect and poor hygiene (filthy rooms, lack of showers) (mentioned by 7 reviewers)
- Theft of resident personal property (mentioned by 3 reviewers)
- Lack of communication and unresponsive staff (mentioned by 6 reviewers)
- Inadequate nutrition and meal service (mentioned by 4 reviewers)
- Unprofessional management and lack of leadership (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard some wonderful things about the hospice care and physical therapy transitions here; could you tell us more about how those specialized services are integrated into a resident's care plan?
- 2How do you ensure that rooms and common areas are kept clean and that personal hygiene, like regular showers, is consistently managed for every resident?
- 3What is the process for communicating important updates to family members, and how can we ensure we stay in regular contact with the nursing staff?
- 4Could you describe the daily meal service and how you ensure that nutrition and dietary needs are met for all residents?
- 5How does the facility manage medication administration and what protocols are in place to ensure accuracy and safety?
- 6What steps are taken to ensure the security of residents' personal belongings and to prevent any loss of property?
Personalized based on this facility's data
Key Review Excerpts
“My loved one was malnourished to the point that dialysis called and chewed out the nursing home because he had lost 5% of his body weight in a week!”
“Left pee in the portapot for 3 days and a sandwich in-room for 3 days was moldy and stunk. Gma waited 30 mins to get answer said she had to pee the nurse said would be back with another person another 40mins later gma pull cord again nurse came in and said she forgot.”
“The rooms are very small and look nasty .My mother turned on her call light to go to the bath room they made her hold it 3 hrs they did not treat her well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakland Manor has a concerning pattern of family complaints (30 deficiencies), with recurring issues in abuse prevention and reporting, care planning and assessment, and infection control. Recent complaints through 2026 show problems with nursing staffing and protecting residents from abuse and neglect. While the facility has corrected past violations, the persistence of serious care quality issues and ongoing complaints suggest families should carefully evaluate whether this facility can safely meet their loved one's needs.
Apr 22, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 8, 2026Routine20
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 8, 2026Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 5, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Aug 31, 2023
$15,593
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 18, 2026OtherClean
Fed violations: 0, State violations: 0
Apr 22, 2026OtherClean
Fed violations: 3, State violations: 1
Mar 2, 2026ComplaintClean
Fed violations: 0, State violations: 0
Feb 12, 2026ComplaintClean
Fed violations: 1, State violations: 0
Feb 11, 2026InspectionClean
Fed violations: 0, State violations: 0
Jan 8, 2026InspectionClean
Fed violations: 13, State violations: 1
Dec 30, 2025OtherClean
Fed violations: 0, State violations: 0
Dec 29, 2025OtherClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Oakland Manor
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 28 of 30 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.