Oakdale Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews

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What this means for your family
Oakdale Care Center has seen a significant influx of positive feedback recently, particularly regarding facility improvements and new management. However, given the severity of past reports regarding resident safety and communication, we strongly advise families to conduct an in-person tour and ask direct questions about their safety protocols and incident reporting procedures.
Google Reviews
Google Reviews
33 reviews on Google“Oakdale Care Center receives polarized feedback, with a high volume of recent, glowing reviews praising new management and staff dedication, contrasted by serious, isolated reports of safety concerns and administrative failures. Families considering this facility should note the frequent mentions of facility upgrades and a warm, welcoming atmosphere, but must weigh these against historical reports of critical lapses in resident safety and communication.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Recent facility upgrades and maintenance
- Responsive and supportive management team
- Comprehensive on-site services including therapy and salon
Concerns
- Lack of transparency or communication regarding serious incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent facility upgrades, how do these improvements specifically enhance the daily living experience and comfort for the 70 residents here?
- 2I noticed the staffing rating is currently lower than other areas; could you walk me through your current staffing model and how you ensure consistent care for residents throughout the day and night?
- 3We value open communication; what is your standard process for keeping families informed when there is a change in a resident's health status or a significant incident?
- 4With your comprehensive on-site therapy and salon services, how do you integrate these into a resident's daily schedule to ensure they stay active and engaged?
- 5How does your management team approach resolving family concerns, and what is the best way for us to stay connected with you regarding our loved one's care?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating that situation to the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“Oakdale is a facility that don't get enough credit because in all honesty it’s the best. The atmosphere is warm, welcoming, and clean.”
“My son stays in the RCF building. He is always smiling when talking about the friends he’s made. And he’s constantly telling me how nice the staff is.”
“2/23/22 My son is missing from this facility! NO ONE HAS FOUND MY SON YET! DO NOT SEND YOUR LOVED ONE HERE!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakdale Care Center shows recurring patterns across multiple surveys, with families having filed at least one complaint that resulted in deficiencies related to protecting residents' belongings. The facility consistently struggles with fire safety systems, medication management, and care planning across all four surveys from 2021-2024. While all deficiencies show correction dates, the persistent recurrence of similar issues in fire safety and pharmacy services suggests ongoing operational challenges that families should discuss during visits.
Feb 11, 2026Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 24, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 11, 2023Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 1, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Oakdale Care Center
for profit
Chain Affiliation
Palladian Healthcare
6 facilities nationwide
Chain avg rating: 1.7/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Miller, Stephen
Owner
Newman, Jeff
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit oakdalecaringcenter.com
Medicare data downloads
Original nursing home datasets
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