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Nursing HomeMedicaid

Oakcrest Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9808 Crofford Ln, Austin, TX 7872467 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 11 Google reviews

5
4
3
2
1
Oakcrest Nursing and Rehabilitation Center Nursing Home in Austin, TX — Street View
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What this means for your family

This facility presents significant risks regarding resident safety and hygiene. If you choose to consider this facility, you must specifically investigate their protocols for preventing resident-on-resident violence and their daily cleaning schedules, as current reports are highly alarming.

Google Reviews

Google Reviews

11 reviews on Google
Families should exercise extreme caution, as multiple reviewers describe the facility as an unsafe, filthy, and prison-like environment. While one resident noted good food and welcoming staff during a specific event, the prevailing reports focus on serious safety concerns, including theft and physical altercations among residents.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean1.0Activities5.0MedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Welcoming staff during specific events
  • Good food quality mentioned by one resident

Concerns

  • Unsafe environment and physical altercations (mentioned by 2 reviewers)
  • Poor cleanliness and unsanitary conditions (mentioned by 2 reviewers)
  • Outdated and dilapidated building/furniture (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02017(2)5.02019(1)3.02024(3)2.02025(4)1.02026(1)

Distribution · 11 analyzed

5
2
4
3
3
1
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the food quality here; could you tell us more about the daily meal menus and how they are prepared?
  • 2What specific steps are being taken to ensure the facility stays clean, sanitized, and well-maintained for the residents?
  • 3How does the nursing team communicate important health updates or changes in condition to family members to ensure we are always in the loop?
  • 4What is your protocol for managing resident safety and preventing any physical conflicts or incidents between residents?
  • 5Can you describe the staffing structure and how you ensure there is enough trained personnel available during the night shifts?
  • 6What kind of daily activities or social events do you host to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

the foid is good the resident and staff were welcoming

Resident at sister facility · 2024★★★★★

Parents are jumped inside of their room. When asked to check camera, they don't see anything.

Family member · 2025☆☆☆☆

This place definitely looks like a institution not homey at all ,I feel so sorry for the residents .

Visitor · 2025☆☆☆☆
Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
2.67hrs
65%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility60.7%
Worse than Avg
Here
60.7%
US
15.4%
TX
9.4%
Travis
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility47.4%
Worse than Avg
Here
47.4%
US
19.5%
TX
18.4%
Travis
15.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
14.4%
TX
16.1%
Travis
23.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.5%
Worse than Avg
Here
31.5%
US
19.4%
TX
14.2%
Travis
17.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
15.3%
TX
14.9%
Travis
20.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.3%
Mixed vs Avgs
Here
3.3%
US
12.1%
TX
2.5%
Travis
2.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.4%
Worse than Avg
Here
71.4%
US
81.8%
TX
89.2%
Travis
80.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Above state avg (9.1)
4 complaint-triggered
$31,959 in fines

This facility shows recurring problems with accident prevention and safety hazards, care planning, and medication management across multiple surveys, with one family complaint about safety supervision that was corrected. The same safety and care planning issues have persisted through all four surveys despite reported corrections, while building maintenance and electrical problems also recur frequently. All deficiencies show correction dates, but the pattern of repeated violations in critical care areas suggests ongoing challenges with maintaining consistent standards.

Mar 12, 2026Complaint
2
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 7, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0522Potential for harm · IsolatedCorrected

Services Deficiencies

Have an externally vented heating system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jul 17, 2024Routine
6
0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Minimal · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 10, 2024Complaint
2
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 3, 2023Routine
10
0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0521Minimal · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Jul 17, 2024

$20,909

Fine

Apr 10, 2024

$11,050

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakcrest Operating LLC

Organization Type

for profit

Administrator

PEDRO ZAMORA

Ownership & Management

Owners

Peleg, Nana

Owner

100%

Key personnel

Peleg, NanaManagerRoyal Blue Property Management LLCAdp of the SnfChudleigh, JamesAdp of the SnfHerzog, HelmutAdp of the SnfPeleg, NanaAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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