Oak Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6)
- High staff turnover (51%)
- High RN turnover (75%)
Below average in IN · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
OAK VILLAGE is highly regarded for its cleanliness, active social environment, and effective therapy department, making it a strong candidate for those prioritizing a welcoming atmosphere. While the vast majority of feedback is glowing, we recommend families conduct a thorough tour and ask direct questions about staff training and oversight to address the serious concerns raised in a past review regarding resident care.
Google Reviews
Google Reviews
26 reviews on Google“OAK VILLAGE receives high praise for its clean, welcoming environment and dedicated staff who are frequently described as attentive and helpful. While most reviewers report a positive experience, including effective therapy services and engaging community activities, there is a serious, isolated allegation regarding staff conduct that families should investigate further. Overall, the facility is highly regarded for its small-town feel and professional care team.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Welcoming and attentive staff
- Effective therapy (PT/OT) services
- Engaging community activities
Concerns
- Allegations of staff mistreatment or unprofessional behavior
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your Google reviews highlight a very welcoming atmosphere; how do you ensure that level of attentiveness is maintained consistently across all shifts?
- 2With the recent focus on improving your CMS health inspection and staffing ratings, what specific steps is the leadership team currently taking to enhance oversight and care quality?
- 3I’ve read some concerns regarding staff professionalism in the community; what is your process for training staff on resident interactions and conflict resolution?
- 4Given that you have a capacity of 50 residents, how do you balance personalized care with the current staffing levels to ensure every resident's needs are met promptly?
- 5I see you actively engage with families through your online review responses; how do you incorporate that kind of open communication into your daily relationship with families?
- 6Since your therapy services are highly regarded, how are those programs integrated into the daily activity schedule to keep residents active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“Superb place to stay. All staff are wonderfully experienced in their fields. PT/OT works you hard to achieve your goals. Social Worker works every angle to get you what you need to be d/c to home. Food is top-notch.”
“It was heart warming to soo the staff interact with the residents, to have music, so many activities, and to come to know the residents and staff. Everyone went above and beyond to make residents and their families feel comfortable and happy.”
“This place has made tremendous changes since I saw it years ago. It is so clean and welcoming, staff were friendly, available, and willing to answer any question.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Village shows concerning patterns with families filing complaints that triggered 5 deficiency citations, particularly around food safety, medication management, and pharmacy services. The facility has recurring issues across multiple surveys in care planning, nutrition/dietary services, and medication management, with some problems like pharmacy service deficiencies appearing in four separate surveys since 2023. While all deficiencies show correction dates, the repetitive nature of core care issues suggests ongoing operational challenges that warrant careful evaluation during any visit.
Dec 22, 2025Routine15
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Have policies on smoking.
May 8, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 1, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 31, 2024Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 20, 2024Routine9
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 25, 2023Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Oak Village
for profit
Chain Affiliation
Ide Management Group
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 8 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit oakvillagehealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.