Oak View Home, INC
Strong Medicare quality ratings; families often praise clean, well-maintained environment. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While recent reviews suggest an improvement in staff care and facility environment, the facility has a history of serious complaints regarding staff professionalism and communication. We recommend that you schedule an unannounced visit to observe staff interactions firsthand and ask specifically about their process for handling family concerns and grievances.
Google Reviews
Google Reviews
12 reviews on Google“Oak View Home, Inc. receives highly polarized feedback, with some families praising the staff as caring and helpful, while others report severe issues with professionalism and empathy. Critics frequently cite a lack of accountability and poor communication, while supporters highlight the facility's cleanliness and the dedication of specific nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Helpful and friendly nursing staff
- Responsive administration for some families
Concerns
- Unprofessional and rude staff behavior (mentioned by 4 reviewers)
- Lack of empathy and patient care accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your team is active in responding to family feedback online; how do you use that input to foster a supportive and empathetic culture among your staff?
- 2With a capacity of 100 residents, how do you ensure that every family feels they have a consistent, reliable point of contact for updates on their loved one's care?
- 3Given the feedback regarding staff interactions, what specific training or values-based programs do you have in place to ensure all team members provide compassionate, patient-centered care?
- 4What does a typical day look like for residents here, and how do you encourage social engagement to ensure everyone feels included and valued?
- 5With your current CMS health inspection rating, what specific steps is the facility taking to maintain high standards and address the recent state violations?
- 6In the event of a medical emergency, what is your protocol for notifying family members and ensuring they are kept informed throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“From day one, it was evident the administration, nurses and staff genuinely care for the wellbeing of their residents. From tending to the constant needs to maintaining the cleanliness of the environment, the angels of Oak View rise to the challenge every day.”
“We visit a family member at this facility over the weekend, and found it to very nice. The nurses were very helpful and friendly. I like to send a special shout to nurse Holly, she was very helpful and never hesitate to assist in any way.”
“My sister is here and there is never any accountability. My family and I are working very hard to have my sister moved. It is bad when you loved one constantly calls telling you they are going to be killed in a facility and the nurses don't care”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak View Home has recurring fire safety system problems across all three surveys, with repeated sprinkler system deficiencies from 2023 through 2024, suggesting persistent safety concerns. Families have filed complaints that resulted in citations for infection control, resident dignity, and accident prevention. The facility also shows issues with medication management and daily care assistance, though all deficiencies have correction dates on file.
Sep 18, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 18, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 10, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 10, 2024Routine3
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 9, 2023Routine5
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Oak View Home, INC
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 21 of 48
Ownership & Management
Owners
Oak View Home, INC.
Owner · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit oakviewwaverlyhall.org
Medicare data downloads
Original nursing home datasets
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