Oak River Rehab
Strong Medicare quality ratings; families often praise effective physical therapy and rehabilitation. Still worth an in-person visit.
based on 88 Google reviews
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What this means for your family
This facility offers excellent physical therapy and has a reputation for helping patients regain mobility after surgery. However, you must closely monitor medication schedules and response times to call lights, as multiple families have reported dangerous delays in care and hygiene assistance.
Google Reviews
Google Reviews
88 reviews on Google“Oak River Rehab is highly regarded by many for its effective physical therapy and compassionate nursing staff, particularly for post-surgical recovery. However, families should be aware of serious recurring allegations regarding delayed medication administration, slow response to call lights, and inconsistent hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Compassionate and friendly nursing staff
- Clean and well-maintained environment
- Supportive social services and administration
Concerns
- Delayed medication administration (mentioned by 3 reviewers)
- Slow response to call lights/assistance requests (mentioned by 4 reviewers)
- Inconsistent hygiene and bathroom assistance (mentioned by 2 reviewers)
- Poor food quality/temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
The owner provides highly personalized, warm, and emotional responses to 5-star reviews, often referencing specific patient journeys. For 1-star reviews, the response shifts to a professional, templated approach that focuses on directing the reviewer to management via phone.
Questions for Your Tour
- 1We've heard great things about the physical therapy and rehab programs here; could you tell us more about how the therapists work with residents to regain their independence?
- 2Since we want to ensure everything runs smoothly, what specific protocols are in place to make sure medications are delivered accurately and on time?
- 3How does the nursing team manage call lights and assistance requests during the busier night shifts to ensure no one is left waiting?
- 4We'd love to hear more about the dining experience, specifically how you ensure meals are served at the right temperature and how much variety there is in the daily menu?
- 5What kind of social activities or daily outings are available to help residents stay engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“I was unable to walk when I got there and with in 20 days I was up and walking by my own power. Thanks so much for all the help that you gave me.”
“I was sent to this facility after a bad car accident for physical therapy. The staff are wonderful to me and everyone else even when patients are being awful to them. I appreciate all the support I've received here.”
“My grandma was sent hete after 2 knee surgeries she was denied help to use the bathroom she she had to put herself at risk of falling to use the bedside commode then no one came to take out urine and feces through out the night”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak River Rehab shows concerning patterns with 39 deficiencies across five surveys, including two triggered by family complaints about fire safety and medication errors. The facility has recurring issues with fire safety systems, medication management, and electrical systems that persist across multiple years from 2019 to 2024. While all deficiencies show correction dates, the repeated violations in critical safety areas warrant careful consideration during visits.
Jan 23, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 5, 2024Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 5, 2023Complaint1
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Mar 17, 2022Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 2, 2019Routine15
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Oak River Rehab
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 29 of 260 (Best)
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit oakriver-rehab.com
Medicare data downloads
Original nursing home datasets
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