Oak Ridge Manor
Strong Medicare quality ratings; families often praise exceptional rehabilitation and therapy team. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
This facility is an excellent choice if your primary goals are high-quality physical therapy and superior meal services. However, you should closely monitor the quality of daily hygiene care and staff interactions, as there have been significant reports of unprofessionalism and neglect in those specific areas.
Google Reviews
Google Reviews
70 reviews on Google“Oak Ridge Manor is frequently praised for its exceptional rehabilitation therapy team and high-quality dining services. While many families report a warm, home-like atmosphere, there are serious, documented allegations regarding staff unprofessionalism and inadequate hygiene care during transport.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy team
- High-quality dietary and meal services
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
Concerns
- Unprofessional or rude behavior by specific aides (mentioned by 2 reviewers)
- Inadequate hygiene/incontinence care during transport
- Financial/billing irregularities involving resident funds
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated language to respond to all reviews. The responses focus on directing the reviewer to a corporate hotline rather than addressing the specific allegations of abuse or neglect.
Questions for Your Tour
- 1We've heard wonderful things about the therapy and rehab team here; could you tell us more about how they work with residents to regain independence?
- 2The food services seem to be a real highlight for many families; what does a typical daily menu look like for the residents?
- 3How does the nursing team ensure that personal hygiene and incontinence care are handled with dignity, especially during transitions or transport?
- 4In the event of a medical emergency during the night, what is the protocol for contacting the family and coordinating care?
- 5We noticed you respond to some of the feedback left online; how does the management team use resident and family feedback to improve staff professionalism?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was exceptional. Their expertise enabled me to regain mobility, and I am grateful to be walking today. Additionally, the meatloaf was great.”
“I witness my family member being mistreated by an angry, unprofessional & rude staff by the name of ANGIE(morning aide). She place a hot food tray over important document's, being rough, rude & rushing when bathing...”
“Yeah, no. These people made my 75 year old dad take a 4 hour ride to a Dr. appointment while sitting in his own excrement because they 'don't have the means to clean it up' ???”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Ridge Manor has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 11 of the 22 total violations across five surveys. The facility has struggled with care planning, infection control, and abuse prevention policies. While most past issues have been corrected, recent deficiencies from late 2024/2025 in dietary staffing, infection control, and fire safety remain without correction plans, suggesting ongoing operational challenges that warrant careful consideration.
Dec 30, 2025Complaint3
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 30, 2025Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Sep 24, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 16, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 16, 2023Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jun 23, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Nov 21, 2024
$129,761
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
BROWNWOOD II ENTERPRISES, LLC
FORREST BLANTON
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 20 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit oakridgemanornursing.com
Medicare data downloads
Original nursing home datasets
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