Oak Park Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 99 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · $9,280 in fines
What this means for your family
This facility offers exceptional, compassionate care from many of its nursing and activity staff, which can greatly improve a resident's quality of life. However, families must be extremely vigilant regarding call light response times and management communication, as multiple reports indicate significant delays in care and difficulty reaching administrators.
Google Reviews
Google Reviews
99 reviews on Google“Families considering Oak Park Nursing and Rehabilitation Center will find a facility with highly praised, compassionate nursing staff and vibrant resident activities. However, there are significant, recurring reports of severe neglect, including delayed response to call lights, medication issues, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Engaging resident activities and themed parties
- Professional and friendly reception/front office staff
- Effective rehabilitation services
Concerns
- Slow response times to call lights and nursing requests (mentioned by 5 reviewers)
- Poor communication from administration and management (mentioned by 4 reviewers)
- Difficulty reaching the facility by phone (mentioned by 3 reviewers)
- Issues with facility cleanliness and odors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often using the reviewer's name and referencing specific details. For negative reviews, they primarily use a consistent template centered on 'new ownership' and 'improved care' to mitigate past grievances.
Questions for Your Tour
- 1We've heard wonderful things about your themed parties and resident activities; could you tell us more about what a typical week looks like for the residents?
- 2How does the nursing team manage call lights and requests during the busier night shifts to ensure everyone gets timely care?
- 3What specific steps is the administration taking to improve communication with families and ensure we can easily reach the facility by phone?
- 4Could you walk us through your protocols for medication management and how you ensure accuracy and safety for every resident?
- 5What are your current cleaning and maintenance schedules to ensure the facility remains fresh and comfortable for residents and visitors?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The Staff treat the Residents with love and respect. Every party I gave attended i come home bragging about my Mom's nursing staff and aids.”
“Oak Park Nursing & Rehabilitation Center truly sets the standard for loving, resident-centered care. The compassion shown to residents—especially on the male and female dementia units—is nothing short of exceptional.”
“My brother is in this facility every time I go visit him there’s nobody in the front office. The doors are open, which allows residence to come in and out so sorry for the ones who have dementia there’s never any faculty people on site.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered investigations, including serious concerns about resident abuse protection and care planning. This facility shows recurring problems across care planning and assessment, medication management, and food safety that persist across multiple years. While the facility provides correction dates for most deficiencies, the pattern of repeated issues in core care areas and complaint-driven investigations suggests ongoing quality concerns that warrant careful consideration before placement.
Nov 6, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 19, 2024Routine21
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 6, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 12, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 17, 2023Routine16
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nov 13, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Nov 12, 2024
$9,280
Ownership & Operations
Who Operates This Facility
Booker Hospital District
for profit
OAK PARK OPERATIONS INC
JONATHAN D MOORE
Ownership & Management
Owners
Booker Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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