Oak Manor Healthcare & Rehabilitation Center
Strong Medicare quality ratings; families often praise dedicated and supportive therapy team. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
While the therapy department is frequently praised for its effectiveness, the facility has a concerning history of reports regarding neglect, hygiene, and slow response times. If you are considering this facility, we strongly recommend conducting unannounced visits during weekends or evenings and speaking directly with current residents' families to verify the consistency of care.
Google Reviews
Google Reviews
60 reviews on Google“Oak Manor Healthcare & Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and specific staff members, while others report severe concerns regarding neglect and poor hygiene. While long-term residents and their families often report positive, consistent care, there is a recurring pattern of complaints involving slow response times for basic needs, medication errors, and unsanitary conditions. Potential families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and supportive therapy team
- Responsive administrative staff for move-in and financial questions
- Some long-term staff members provide compassionate care
Concerns
- Neglect and slow response to basic needs (toileting/hygiene) (mentioned by 9 reviewers)
- Unsanitary facility conditions and lack of cleanliness (mentioned by 5 reviewers)
- Medication management and administration errors (mentioned by 3 reviewers)
- Poor communication and unprofessional staff attitude (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administrative team is very responsive to financial and move-in questions; how do you ensure that same level of clear communication continues between families and the nursing staff on a daily basis?
- 2We are looking for a very clean and well-maintained environment for our loved one; what specific protocols do you have in place for daily housekeeping and sanitization of the resident rooms?
- 3Since we know how important timely care is, how does the staff manage call lights to ensure that basic needs like hygiene and toileting are addressed immediately?
- 4Can you tell us more about your medication administration process and the steps you take to ensure there are no errors in much-needed prescriptions?
- 5The therapy team seems to be a real strength here; how often do residents participate in physical or occupational therapy as part of their regular routine?
- 6What is the protocol for handling medical emergencies after hours, and how is the family notified of any significant changes in a resident's health?
Personalized based on this facility's data
Key Review Excerpts
“The facility at Oak Manor itself is a bit tired aesthetically (its far from fancy) but the team does a great job - first kudos to the housekeeping team. The do an awesome job on the rooms and public spaces”
“My father's been gone 3 years now and this place is 100% to blame. He fought lung cancer, he had heart surgery at 76 and was recovering well until they wouldn't help him to the bathroom so he fell and broke his hip”
“My mother was at this facility for rehabilitation after a partial hip replacement, she fell the first night she was there and again a couple weeks later which resulted in re-fracturing her hip again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections, with the most recent complaint in January 2025 citing concerns about residents' right to a safe, comfortable environment. Oak Manor has recurring issues with care planning and assessment, fire safety systems, and electrical safety that span multiple years from 2020-2024. While all deficiencies show correction dates, the pattern of repeated problems in the same areas suggests systemic challenges with maintaining consistent compliance standards.
Jan 27, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 5, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 25, 2024Routine5
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 18, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 22, 2021Routine6
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 7, 2020Routine10
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Jan 25, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Oak Manor Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Kr Management
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 3 of 5 (Worst)
Ownership & Management
Owners
Graham, Brad
Owner
Hollenbeck, Daniel
Owner
Rockefeller, Kevin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit oakmanorliving.com
Medicare data downloads
Original nursing home datasets
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