Oak Hollow of Sumter Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 3)
- High staff turnover (81%)
- High RN turnover (86%)
Bottom 25% in SC · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · $63,303 in fines
What this means for your family
This facility currently maintains a very strong reputation for staff engagement and high-quality therapy services. Because all recent reviews were posted within the same month, families should schedule an in-person tour to verify if this high level of service is consistent throughout the year.
Google Reviews
Google Reviews
6 reviews on Google“Oak Hollow Of Sumter Rehabilitation Center is currently receiving high praise for its dedicated nursing, therapy, and activity departments. Reviewers emphasize a collaborative environment where staff treat residents like family and the administration is actively involved in daily operations.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled nursing staff
- Excellent physical therapy department
- Outstanding activity programming
- Warm, family-like environment
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through how your team ensures consistent, high-quality care for all 96 residents throughout the day and night?
- 2I’ve heard wonderful things about your physical therapy department; how do you integrate those therapy goals into the daily routine for residents who are recovering from an injury?
- 3With the facility currently working to improve its health inspection outcomes, what specific steps is leadership taking to ensure the highest standards of safety and compliance are met every day?
- 4I noticed your activity programming is highly praised; could you share a few examples of how you tailor these programs to keep residents engaged and feeling like part of a family?
- 5How does your nursing team coordinate with local medical providers to manage complex health needs and handle urgent medical situations that may arise?
- 6Since your team has been recognized for their dedication, how do you foster that warm, supportive culture among the staff to ensure residents always feel well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“The administrator is also very involved in all aspects of residents well-being making sure their needs are met and in a timely manner.”
“The Activity Department is outstanding. They make the residents feel at home and everyday living.”
“The nursing staff is skilled in complex care and the therapy department is amazing!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
2
measures
11
measures
2
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed reports against Oak Hollow Of Sumter, triggering complaint investigations that revealed serious issues including pressure ulcer care failures and resident protection concerns. Recurring deficiencies span medication management, nursing staffing, dietary services, and facility safety, with persistent problems in quality oversight and environmental conditions across multiple surveys. While the facility reports correcting identified issues, the pattern of repeat violations in core care areas warrants careful evaluation during any visit.
Apr 18, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Ensure resident rooms meet each resident's needs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nov 8, 2023Routine14
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 26, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 21, 2023Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Dec 20, 2024
$36,221
Fine
Apr 24, 2024
$2,389
Fine
Apr 24, 2024
$8,105
Fine
Apr 24, 2024
$8,105
Payment Denial
Apr 24, 2024
33-day denial
Fine
Oct 26, 2023
$8,483
Ownership & Operations
Who Operates This Facility
Oak Hollow of Sumter Rehabilitation Center
for profit
Chain Affiliation
Regional Health Properties
5 facilities nationwide
Ownership & Management
Owners
Rhp Operations Holdings, LLC
Owner · Organization
Regional Health Properties INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit oakhollowhcm.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.