Oak Hills Living Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews
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What this means for your family
This facility is noted for its recent renovations and a kind, communicative staff, making it a potentially comfortable environment for your loved one. Because recent reviews are sparse in detail, we recommend scheduling an in-person tour to observe current staffing levels and daily interactions firsthand.
Google Reviews
Google Reviews
6 reviews on Google“Oak Hills Living Center receives praise for its recent facility renovations and the kindness of its staff, particularly regarding rehab care and family communication. However, the limited textual feedback in recent reviews makes it difficult to gauge current operational consistency, as several high ratings lack descriptive detail.”
Quality Themes
Tap a score for detailsStrengths
- Kind and joyful nursing staff
- Modern, polished facility renovations
- Proactive communication with families regarding care changes
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has undergone some beautiful modern renovations; how do these updates help improve the daily living experience for residents?
- 2Since the nursing staff is frequently praised for being so kind and joyful, what specific programs or culture initiatives do you have in place to support your team's well-being?
- 3With a 5-star staffing rating, how does your team ensure that residents receive consistent, personalized attention throughout the day?
- 4Regarding the recent health inspection findings, what specific steps have been taken to address those areas and ensure we are meeting the highest standards of care?
- 5I appreciate how proactive you are with family communication; what is the standard process for updating us if there is a change in a resident's health status or a medical emergency?
- 6What does a typical social calendar look like for a resident here, and how do you encourage participation in activities to keep everyone engaged?
Personalized based on this facility's data
Key Review Excerpts
“My mom was at Oak Hills for a few months for rehab after a fall. Her care from the entire team was exemplary! Everyone was so joyful and kind.”
“Staff has always been good and understanding. Staff supports both the residents needs as well as supports and informs the family of care or changes.”
“The remodel is in the final stage and looks so modern and polished.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about safety issues, with accident prevention problems recurring four times between 2023-2024, indicating persistent concerns about resident supervision and hazard management. The facility also shows repeated deficiencies in fire safety systems, daily living assistance, and abuse/neglect reporting procedures. While all violations have correction dates, the pattern of recurring safety complaints suggests ongoing challenges in maintaining adequate protective measures for residents.
Apr 8, 2026Routine9
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 5, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Apr 12, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 13, 2023Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Sep 13, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Apr 12, 2024
$14,433
Payment Denial
Apr 12, 2024
17-day denial
Fine
Sep 13, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Oak Hills Living Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit oakhillsnewulm.com
Medicare data downloads
Original nursing home datasets
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