Oak Haven Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 7)
- High staff turnover (51%)
Below average in LA · Below recommended RN staffing · Above average staffing · Below chain average · $44,606 in fines
What this means for your family
Oak Haven has seen significant positive momentum recently, with many families praising the new administrative leadership and facility upgrades. When touring, we recommend observing a mealtime to ensure you are comfortable with how staff assist residents with nutrition, as this was the primary area of concern noted by families.
Google Reviews
Google Reviews
52 reviews on Google“Oak Haven Rehabilitation and Healthcare Center receives high praise for its recent facility renovations and the compassionate, attentive nature of its leadership and nursing staff. While many families and residents express strong satisfaction, some concerns exist regarding the consistency of nutritional support and coaching for residents during mealtimes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong, visible administrative leadership
- Clean and recently remodeled facility
- Positive, family-oriented atmosphere
Concerns
- Inadequate nutritional support and mealtime coaching (mentioned by 2 reviewers)
- Staffing shortages or perceived lack of help (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s great to see how clean and recently remodeled the facility looks; what other recent improvements have you made to the building?
- 2We noticed the leadership team is very active in communicating with families; how often can we expect updates regarding our loved one's care?
- 3Could you tell us more about the dining experience, specifically how the staff assists residents with mealtime and nutritional needs?
- 4With the recent inspections, what specific steps has the facility taken to address the identified deficiencies and improve care standards?
- 5How does the nursing team manage medical emergencies or changes in health status during the overnight hours?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“It has been a good experience for me and I am thankful that I will be discharging to my home much stronger than I was upon admit. I would highly recommend Oak Haven.”
“My only lasting concern is that I'm witnessing times during meal times, that; If a Resident says they are not hungry, it is easily met with, oh ok then. Instead of trying harder to coach them into eating their needed meals.”
“Oak Haven is the best facility. I have seen so many great changes since Kacey Masters has been the administrator and she always has the residents’ best interest in mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing compliance issues, with 13 complaint-triggered deficiencies showing families have filed reports about care problems. The most recurring problems involve care planning and assessment, food service quality and safety, and medication management. While all deficiencies show correction dates, the pattern of repeated violations in the same areas—particularly food temperature/safety appearing across multiple years—suggests persistent operational challenges that families should carefully evaluate during visits.
Dec 3, 2025Complaint4
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 7, 2025Routine13
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 21, 2024Routine7
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 21, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Dec 5, 2024
$11,004
Fine
Mar 21, 2024
$16,801
Fine
Mar 21, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Oak Haven Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 14 of 21
Ownership & Management
Owners
La2 Snf Operations Holdings LLC
Owner · Organization
Ch La2 Holdings LLC
Owner (parent company) · Organization
Cw La2 Holdings LLC
Owner (parent company) · Organization
Ms La2 Holdings LLC
Owner (parent company) · Organization
Ss La2 Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit oakhavenhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.