Oak Grove Christian Retirement Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 6)
- High staff turnover (51%)
- High RN turnover (56%)
Bottom 25% in IN · Below recommended RN staffing · Above recommended total nurse staffing · Worst in GREENCROFT COMMUNITIES chain · No penalties on record
What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the recent reports of security lapses and serious care failures are concerning. We strongly advise families to visit at off-hours to observe security protocols and to speak directly with current residents' families about their experience with management responsiveness.
Google Reviews
Google Reviews
47 reviews on Google“Oak Grove Christian Retirement Village is a visually appealing and clean facility that receives high praise for its physical therapy services and community engagement. However, families have raised serious concerns regarding inconsistent staffing, security lapses, and allegations of poor communication and resident neglect. Prospective families should be aware of a divide between the facility's polished appearance and reports of operational failures in care and safety.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical therapy services
- Clean and well-maintained facility
- Active community involvement and events
- Welcoming atmosphere for visitors
Concerns
- Inconsistent or inadequate staffing levels (mentioned by 2 reviewers)
- Lack of security and open-door policies (mentioned by 2 reviewers)
- Admission denials for complex rehabilitation cases (mentioned by 2 reviewers)
- Poor communication and responsiveness from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you share what some of the most popular community events are for residents this month?
- 2Given that physical therapy is a noted strength here, how does the team coordinate those sessions with the daily nursing care plan?
- 3With the current focus on maintaining a welcoming atmosphere, what protocols are in place to balance an open-door policy with ensuring resident security?
- 4How does the management team typically handle communication with families regarding changes in a resident’s health or medication adjustments?
- 5I see there have been some recent challenges with staffing consistency; what steps is the leadership taking to ensure reliable support for residents throughout the day and night?
- 6In the event of a medical emergency, what is the specific process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are very caring they work to get Mom to her goal and take care about their patients.”
“The worse thing about this place is lack of security. No one checks people going in and out of there. No doors are locked and the residents are not safe from anyone off the streets to come in and enter their rooms.”
“They 'forgot' to hook my 90 yr old mother's oxygen up 3 different times, the physical therapist is a bully and has absolute no compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 22 deficiencies, with recurring issues in medication management, resident care, and food safety appearing across all recent surveys. The facility shows persistent problems with providing appropriate treatment and care, medication oversight, and food handling that continue to resurface despite corrections. While all violations show correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing quality concerns that warrant careful evaluation during any visit.
Apr 14, 2026Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 5, 2026Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 22, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 13, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 7, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 22, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
May 7, 2025
11-day denial
Ownership & Operations
Who Operates This Facility
Oak Grove Christian Retirement Village
nonprofit
Chain Affiliation
Greencroft Communities
5 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Woodlawn Hospital
Owner · Organization
Woodlawn Hospital
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit greencroft.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.