Oak Crest Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 60 Google reviews

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What this means for your family
Oak Crest Village offers a robust social environment for independent living, but families should exercise extreme caution regarding assisted living and memory care. Before signing any contracts, have an attorney review the 'residence and care agreement' specifically for re-occupancy and refund clauses, and inquire directly about staff-to-resident ratios during meal times.
Google Reviews
Google Reviews
60 reviews on Google“Oak Crest Village receives polarized feedback, with independent living residents frequently praising the active social lifestyle and friendly staff. However, families of residents in assisted living and memory care report significant concerns regarding understaffing, poor communication, and aggressive financial policies related to contract refunds and re-occupancy fees.”
Quality Themes
Tap a score for detailsStrengths
- Active, vibrant independent living community
- Friendly and helpful front-gate and administrative staff
- Well-maintained grounds and facilities
- Strong variety of social activities and clubs
Concerns
- Aggressive financial practices regarding refunds and contract clauses (mentioned by 4 reviewers)
- Understaffing in assisted living and care center (mentioned by 3 reviewers)
- Poor communication and lack of transparency from management (mentioned by 3 reviewers)
- Inconsistent quality and service in dining (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the community has a very active social calendar; could you walk us through a typical day for a resident who enjoys participating in your clubs and activities?
- 2With the recent focus on dining improvements, what specific changes are you making to ensure the quality and consistency of meals meet residents' expectations?
- 3Given that staffing levels are a top priority for families, how do you ensure that care remains consistent and responsive during peak hours in the assisted living and care center?
- 4I appreciate that your team is active in responding to feedback online; what is your process for maintaining open communication and transparency with families if a concern arises?
- 5Could you explain the details of your financial contracts and refund policies to help us better understand the long-term value and expectations of residency here?
- 6How does your clinical team coordinate with local hospitals or specialists if a resident requires urgent medical attention or a change in their level of care?
Personalized based on this facility's data
Key Review Excerpts
“They cornered my 83 year old grandmother who was at the onset of Alzheimer’s and made her sign papers without the family being present. ... My grandmother died and now they are withholding refunding us the balance.”
“The amount of money the seniors are charged is ridiculous! The restaurants serve Low quality food that taste terrible, sometimes it takes forever to be served. Some apartments are infested with mice!”
“First, the aides who work at mealtime are the same ones who help assist the residents. ... So if a resident needs assistance at oakcrest during mealtime, they have to wait until the meals are over.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Crest Village shows recurring serious issues including abuse protection failures and inappropriate care treatment that persist across multiple surveys, with 10 complaint-triggered deficiencies indicating families have filed reports with authorities. The facility repeatedly struggles with resident rights, care planning, and safety protocols. While all deficiencies show correction dates, the pattern of similar problems reappearing suggests ongoing quality concerns families should investigate thoroughly before visiting.
Oct 10, 2025Complaint7
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Sep 6, 2024Routine16
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 6, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 11, 2019Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 13, 2018Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Sep 6, 2024
$49,725
Ownership & Operations
Who Operates This Facility
Oak Crest Village
nonprofit
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 15 of 17
Ownership & Management
Owners
National Senior Communities, INC
Owner · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit ericksonliving.com
Medicare data downloads
Original nursing home datasets
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