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Nursing HomeMedicaid

Oak Crest Village

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

8800 Walther Boulevard, Parkville, MD 2123480 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 60 Google reviews

5
4
3
2
1
Oak Crest Village Nursing Home in Parkville, MD — Street View
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What this means for your family

Oak Crest Village offers a robust social environment for independent living, but families should exercise extreme caution regarding assisted living and memory care. Before signing any contracts, have an attorney review the 'residence and care agreement' specifically for re-occupancy and refund clauses, and inquire directly about staff-to-resident ratios during meal times.

Google Reviews

Google Reviews

60 reviews on Google
Oak Crest Village receives polarized feedback, with independent living residents frequently praising the active social lifestyle and friendly staff. However, families of residents in assisted living and memory care report significant concerns regarding understaffing, poor communication, and aggressive financial policies related to contract refunds and re-occupancy fees.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean5.0Activities9.0MedsN/AMemory2.0Comms3.0Value2.0

Strengths

  • Active, vibrant independent living community
  • Friendly and helpful front-gate and administrative staff
  • Well-maintained grounds and facilities
  • Strong variety of social activities and clubs

Concerns

  • Aggressive financial practices regarding refunds and contract clauses (mentioned by 4 reviewers)
  • Understaffing in assisted living and care center (mentioned by 3 reviewers)
  • Poor communication and lack of transparency from management (mentioned by 3 reviewers)
  • Inconsistent quality and service in dining (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(2)'18(7)'20(6)'22(5)'24(5)'26(2)

Distribution · 64 analyzed

5
28
4
6
3
6
2
8
1
16

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the community has a very active social calendar; could you walk us through a typical day for a resident who enjoys participating in your clubs and activities?
  • 2With the recent focus on dining improvements, what specific changes are you making to ensure the quality and consistency of meals meet residents' expectations?
  • 3Given that staffing levels are a top priority for families, how do you ensure that care remains consistent and responsive during peak hours in the assisted living and care center?
  • 4I appreciate that your team is active in responding to feedback online; what is your process for maintaining open communication and transparency with families if a concern arises?
  • 5Could you explain the details of your financial contracts and refund policies to help us better understand the long-term value and expectations of residency here?
  • 6How does your clinical team coordinate with local hospitals or specialists if a resident requires urgent medical attention or a change in their level of care?

Personalized based on this facility's data


Key Review Excerpts

They cornered my 83 year old grandmother who was at the onset of Alzheimer’s and made her sign papers without the family being present. ... My grandmother died and now they are withholding refunding us the balance.

Memory care family member · 2020☆☆☆☆

The amount of money the seniors are charged is ridiculous! The restaurants serve Low quality food that taste terrible, sometimes it takes forever to be served. Some apartments are infested with mice!

Resident family member · 2025★★☆☆☆

First, the aides who work at mealtime are the same ones who help assist the residents. ... So if a resident needs assistance at oakcrest during mealtime, they have to wait until the meals are over.

Assisted living family member · 2019★★☆☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
4.16hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility40.2%
Worse than Avg
Here
40.2%
US
15.3%
MD
24.5%
Baltimore
24.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MD
22.2%
Baltimore
23.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
14.4%
MD
21.5%
Baltimore
21.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
15.4%
MD
14.1%
Baltimore
13.4%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.3%
Worse than Avg
Here
7.3%
US
3.2%
MD
2.4%
Baltimore
2.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
19.5%
MD
16.6%
Baltimore
17.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.8%
Better than Avg
Here
89.8%
US
79.7%
MD
80.6%
Baltimore
79.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.4%
Worse than Avg
Here
72.4%
US
81.8%
MD
78.7%
Baltimore
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
MD
1.3%
Baltimore
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
1penalties
Near state avg (18.9)
10 complaint-triggered
$49,725 in fines

Oak Crest Village shows recurring serious issues including abuse protection failures and inappropriate care treatment that persist across multiple surveys, with 10 complaint-triggered deficiencies indicating families have filed reports with authorities. The facility repeatedly struggles with resident rights, care planning, and safety protocols. While all deficiencies show correction dates, the pattern of similar problems reappearing suggests ongoing quality concerns families should investigate thoroughly before visiting.

Oct 10, 2025Complaint
7
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Sep 6, 2024Routine
16
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0609Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0541Potential for harm · PatternCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 6, 2024Complaint
3
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 11, 2019Routine
10
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 13, 2018Routine
10
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0900Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Meet Health Care Facilities Code mechanical requirements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Sep 6, 2024

$49,725

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oak Crest Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

Erickson Senior Living

Chain Size

17 facilities nationwide

Chain avg rating: 4.1/5 · Rank 15 of 17

Ownership & Management

Owners

National Senior Communities, INC

Owner · Organization

100%

Bison, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ridley, Fred

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sones, Randall

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brown, IanOfficer / DirectorBrown, PatriciaOfficer / DirectorClupper, KatherineOfficer / DirectorColins, MaryOfficer / DirectorElwood, RichardOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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