Nu Roc Health and Rehabilitation Ctr
Strong Medicare quality ratings; families often praise home-like, clean environment. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
Nu Roc is highly regarded for its home-like atmosphere and attentive nursing staff, particularly for families coordinating care from a distance. However, because there are historical reports of serious interpersonal conflicts, we recommend scheduling an in-person tour to observe staff-resident interactions firsthand and asking specifically about their conflict resolution policies.
Google Reviews
Google Reviews
18 reviews on Google“Nu Roc Health and Rehabilitation CTR receives polarized feedback, with many families praising the home-like environment and compassionate nursing staff. However, there are significant concerns regarding past administrative incidents and a lack of consistent communication for some families. Prospective families should weigh the positive reports of clean, well-maintained facilities against the serious, albeit older, allegations of poor patient treatment.”
Quality Themes
Tap a score for detailsStrengths
- Home-like, clean environment
- Compassionate and attentive nursing staff
- Effective support for long-distance family coordination
- Engaging activities and resident support
Concerns
- Allegations of poor patient care and staff hostility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and home-like the environment is here; could you show us some of the common areas where residents relax?
- 2Since we live a bit far away, could you tell us more about how the team coordinates with long-distance family members to keep us updated on our loved one?
- 3What specific steps is the facility taking to increase the number of staff members available for direct resident care during the day and night shifts?
- 4How does the nursing team handle medical emergencies or sudden changes in a resident's health after regular business hours?
- 5What kind of engaging daily activities or social programs do you have planned to help residents stay active and connected with each other?
- 6We want to ensure our loved one feels respected and well-cared for; how do you train your staff to maintain a positive and compassionate atmosphere for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The food is presented neatly, and it always looks and smells delicious. (Never had a food complaint from my uncle.) The building and grounds are kept up very well.”
“The nurses and social service were so very helpful as I lived in California. They helped me with phone calls and setting up FaceTime visits.”
“The activities were phenomenal and really enjoyed working with Stephanie and Samantha. Learned a lot about the Northwoods with the older residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nu Roc Health and Rehabilitation has recurring operational challenges, with families filing complaint reports about privacy violations and failure to notify families of resident injuries or health changes. The facility shows persistent issues with emergency preparedness, fire safety systems, and infection control across multiple inspections. While all deficiencies have correction dates, the pattern of repeat violations in safety and emergency preparedness areas warrants careful consideration.
Feb 11, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 18, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
May 15, 2024Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Feb 8, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 28, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Nu Roc Health and Rehabilitation Ctr
for profit
Chain Affiliation
Champion Care
21 facilities nationwide
Chain avg rating: 2.1/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Nu Roc Holdings LLC
Owner · Organization
Ruvel, Menachem
Owner (parent company)
Weinberg, Yisroel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit nuroc-health.com
Medicare data downloads
Original nursing home datasets
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