Nova Health and Rehab
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 84 Google reviews
Watch Nova Health and Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Nova Health and Rehab is highly regarded for its physical therapy and compassionate nursing care, making it a strong candidate for post-surgical recovery. However, families should be aware of reported issues with food quality and consistency; we recommend visiting during meal times to assess if these concerns align with your loved one's needs.
Google Reviews
Google Reviews
84 reviews on Google“Nova Health and Rehab is widely praised by families for its dedicated nursing staff and effective physical therapy programs, with many reviewers noting that their loved ones recovered quickly and returned home. While the facility receives high marks for cleanliness and compassionate care, a small number of reviewers have raised concerns regarding the quality of food and occasional lapses in responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Proactive communication with families
Concerns
- Poor quality and temperature of food (mentioned by 2 reviewers)
- Inconsistent responsiveness to requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a strong reputation for physical therapy; could you walk us through how those sessions are integrated into a resident's daily schedule?
- 2We appreciate that you are so active in responding to online feedback; how do you use that family input to make ongoing improvements to the facility?
- 3Regarding the dining experience, what steps are you currently taking to improve the variety and temperature of the meals served to residents?
- 4With a 3-star staffing rating, how do you ensure that your team remains consistently responsive to individual resident requests throughout the day and night?
- 5Could you share how your nursing staff handles medical emergencies or sudden changes in a resident's health status during the evening or weekend hours?
- 6What kind of social activities or community engagement opportunities are available to help residents feel connected and active here?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was outstanding and consistently attentive to his needs. They were proactive in communicating concerns, always returned my calls in a timely manner, and made me feel confident.”
“The dietary department is awful, other than breakfast, which no one can mess that up. The food is horrible. It states that you can request substitutes if don’t like what’s on the menu. However, every single time I rarely got what I requested.”
“The staff truly care about the residents/patients and you can feel the love. The care they provide is phenomenal. My grandma has been in other rehab facilities in the area, but this one goes above and beyond to provide the best care possible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nova Health and Rehab has 24 deficiencies across three surveys with no complaint-triggered issues, suggesting problems were identified through routine inspections rather than family reports. The most recurring issues involve building safety and fire protection systems, medication management, and care planning. All deficiencies show correction dates, indicating the facility has addressed identified problems, though building safety issues have appeared in multiple recent surveys.
Jun 27, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Meet other general requirements.
Feb 3, 2022Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Construction Deficiencies
Use approved construction type or materials.
Sep 6, 2019Routine8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Nova Health and Rehab
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 15 of 125 (Best)
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Orchard View Post-Acute and Rehabilitation Center
4.4 miNursing Home · Kingsport, TN
Nhc Healthcare, Kingsport
5.2 miNursing Home · Kingsport, TN
Asbury Place Kingsport
5.3 miNursing Home · Kingsport, TN
Wexford House
5.3 miNursing Home · Kingsport, TN
Holston Rehabilitation and Care Center
6.7 miNursing Home · Kingsport, TN
Greystone Health Care Center
12.7 miNursing Home · Blountville, TN