Northwest Louisiana Veterans Home
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
Recent reviews suggest an improvement in the facility's atmosphere and cleanliness, which is encouraging. However, given past reports of staff unprofessionalism and potential retaliation for complaints, we strongly recommend that families maintain active, daily involvement in their loved one's care and document any concerns immediately.
Google Reviews
Google Reviews
29 reviews on Google“The Northwest Louisiana Veterans Home receives polarized feedback, with some families praising the cleanliness and caring nature of the staff, while others express deep concern regarding patient treatment and professional conduct. While recent positive reviews highlight a clean environment and attentive care, older negative reports cite issues with staff aggression and poor quality of life for residents. Families should carefully weigh these conflicting experiences when considering this facility for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Caring and thoughtful staff members
- Strong sense of community and patriotism
- Covid-conscious protocols
Concerns
- Staff disrespect and unprofessional behavior toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the strong sense of patriotism and community here, what specific activities or social events are planned to keep residents engaged with one another?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you are currently working to improve the quality and variety of the meals served?
- 3How do you foster a culture of respect and professional communication among your staff to ensure every resident feels valued and heard?
- 4With a 4-star health inspection rating, what specific protocols do you have in place to maintain this standard and ensure the ongoing safety of the veterans?
- 5How does your team handle medical emergencies or urgent health changes, and how quickly would our family be notified in those situations?
- 6I appreciate the facility's commitment to Covid-conscious protocols; could you explain how those measures currently impact daily visitation and resident interaction?
Personalized based on this facility's data
Key Review Excerpts
“The Staff is caring and thoughtful. They lessoned to our concerns and treated my father with dignity and respect. The facility is very well kept and clean.”
“My dad has been here for a few weeks and I can’t say enough great things about this facility! They provide excellent care! Thanks Laura, Rene, Tamika and so many others. My dad is very happy.”
“The nurses take out their aggressions on the patients when you file complaints about service from them. I’d look into other facilities prior to moving your loved one here.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 2 measures
1
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to federal violations, including failure to properly notify families about resident health changes and substandard nursing care quality. The facility shows recurring problems with resident rights protections, medication management, and safety protocols like bed rail use. While all violations have reported correction dates, the pattern of complaint-triggered deficiencies alongside routine inspection findings suggests families should carefully evaluate communication practices and care standards during visits.
Jun 18, 2025Routine4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Apr 11, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Northwest Louisiana Veterans Home
government
Chain Affiliation
State of Louisiana Department of Veterans Affairs
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 5 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit vetaffairs.la.gov
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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