Northside Health Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 55 Google reviews
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What this means for your family
While the facility has undergone significant aesthetic renovations and has a group of staff members who are highly praised, the recurring reports of medication errors and poor communication are major red flags. If you choose this facility, ensure you have a clear plan for daily monitoring of your loved one's medical needs and maintain direct contact with administrative leadership rather than relying solely on floor staff.
Google Reviews
Google Reviews
55 reviews on Google“Northside Health Care presents a polarized experience, with recent reviews highlighting significant building renovations and improved staff engagement following a change in ownership. However, persistent reports of understaffing, unprofessional communication, and failures in basic medical care, such as medication management and vital sign monitoring, remain serious concerns for families. Prospective families should weigh the aesthetic upgrades against these recurring operational and clinical shortcomings.”
Quality Themes
Tap a score for detailsStrengths
- Newly renovated, clean facility environment
- Friendly and welcoming nursing and support staff
- Effective short-term rehabilitation programs
- Engaging activity and social programs
Concerns
- Chronic understaffing leading to neglect (mentioned by 5 reviewers)
- Unprofessional and rude communication with families (mentioned by 4 reviewers)
- Inadequate medical care and medication management (mentioned by 3 reviewers)
- Poor hygiene and lack of basic patient assistance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been recently renovated; how do these updates impact the daily environment and comfort for residents?
- 2With the facility's strong focus on social programs, could you walk us through a typical weekly activity schedule and how you encourage residents to participate?
- 3We understand that clear communication is vital for families; what is your standard process for keeping us updated on our loved one's health status and daily well-being?
- 4Given the importance of precise medication management, what systems do you have in place to ensure accuracy and timely administration for residents?
- 5How do you ensure that staff members are consistently available to provide timely assistance with personal hygiene and daily living needs throughout the day and night?
- 6I see that you actively engage with feedback online; how does that family input help you refine your care processes and staff training?
Personalized based on this facility's data
Key Review Excerpts
“The CNA's are wonderful and caring.They go above and beyond.All of the staff work together for the residents making sure they are clean and rooms are clean and happy”
“This place is is horrible very unprofessional they do not take care of the patients my mother has been there going on 2 weeks they still don’t have her medications right . Suppose to be getting antibiotics from a er visit still hasn’t had any”
“Clean, no odors in the facility, residents are clean and in fresh clothes. The facility recently got a remodel as well so it's aestheticly improved and has updated furnishings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Northside Health Care has recurring deficiencies across all three surveys, with persistent issues in fire safety systems, food safety, and care planning that have not been fully resolved despite corrections. The facility has struggled most with fire safety equipment maintenance, kitchen food handling, and developing proper resident care plans. While all violations were eventually corrected, the pattern of repeated fire safety and food service problems across multiple years suggests ongoing operational challenges families should consider.
Oct 17, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Sep 6, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Aug 17, 2017Routine7
Nutrition and Dietary Deficiencies
Store, cook, and serve food in a safe and clean way.
Environmental Deficiencies
Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility
Resident Assessment and Care Planning Deficiencies
Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Allow residents the right to participate in the planning or revision of care and treatment.
Quality of Life and Care Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Jul 26, 2025
$221,520
Ownership & Operations
Who Operates This Facility
Northside Health Care
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 21
Ownership & Management
Owners
Aop Snf Operations Holdings LLC
Owner · Organization
Ch Aop Holdings LLC
Owner (parent company) · Organization
Ms Aop Holdings LLC
Owner (parent company) · Organization
Ss Aop Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit northsiderehab.com
Medicare data downloads
Original nursing home datasets
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