Northcrest Rehab and Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews
Watch Northcrest Rehab and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While Northcrest has a strong reputation for short-term rehab therapy, the recent increase in reports regarding basic hygiene and medication management is concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit, specifically checking the cleanliness of resident rooms and asking management directly about their protocols for repositioning and medication verification.
Google Reviews
Google Reviews
73 reviews on Google“Northcrest Rehab and Nursing Center receives polarized feedback, with many families praising the friendly, attentive staff and effective rehab services. However, a significant number of recent reviews raise serious concerns regarding basic hygiene, medication errors, and neglect of residents' physical needs. Families should be aware of the stark contrast between the positive experiences of short-term rehab patients and the critical reports of long-term care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and engaging activity staff
- Attentive care during short-term rehab stays
- Welcoming atmosphere for visitors
Concerns
- Neglect of basic hygiene and repositioning leading to pressure sores (mentioned by 4 reviewers)
- Medication administration errors and delays (mentioned by 3 reviewers)
- Unsanitary facility conditions and persistent odors (mentioned by 3 reviewers)
- Theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given the importance of skin integrity, what is your specific protocol for repositioning residents and monitoring for pressure sores to ensure they remain comfortable?
- 3Could you walk me through your current medication management process to help me understand how you ensure accuracy and timely administration for residents?
- 4I’ve read great things about your therapy and activity staff; what are some of the most popular daily activities that help residents stay engaged and connected here?
- 5How do you maintain your housekeeping schedule to ensure the facility remains clean and fresh for both residents and their visiting family members?
- 6What security measures or inventory protocols do you have in place to help ensure that a resident’s personal belongings remain safe and accounted for?
Personalized based on this facility's data
Key Review Excerpts
“The staff of Northcrest did a wonderful job of caring for my Mom during the last month of her life. They were very attentive to both Mom's needs and ours as her family.”
“I’ve been especially impressed with the rehab and how much they helped my neighbor after a stroke. I would not hesitate to go to Northcrest, should the need ever arise.”
“My dad has been found soiled and soaked in his own urine and feces for 6 plus hours on more than one occasion. The aides aren't repositioning him like they are supposed to and he had pressure sores.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent quality concerns across multiple areas, with families filing numerous complaints that triggered 14 deficiencies. The most recurring problems involve wound care and pressure ulcer prevention, medication management, and basic daily care assistance. While all deficiencies were reportedly corrected, the same issues keep reappearing across surveys from 2019 through 2025, suggesting ongoing challenges with maintaining consistent care standards and safe living conditions for residents.
Apr 3, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 23, 2025Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 3, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 11, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 28, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 12, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Northcrest Rehab and Nursing Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 15 of 32
Ownership & Management
Owners
Northcrest Westlake Healthcare Holdings LLC
Owner · Organization
Ch Nw Holdings LLC
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit northcrestnursinghc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Lutheran Home
1.6 miNursing Home · Napoleon, OH
Fulton Manor Nursing & Rehab C
9.5 miNursing Home · Wauseon, OH
Ayden Healthcare of Wauseon
9.8 miNursing Home · Wauseon, OH
Vancrest Health Care Ctr of Ho
10.2 miNursing Home · Holgate, OH