North Starr Postacute Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews

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What this means for your family
This facility is an excellent choice for families seeking high-quality rehabilitation and compassionate, communicative nursing care. While there is a very old, severe report of neglect, recent years show a strong upward trend in both staff quality and dining satisfaction. You should feel confident in their current trajectory, but as always, verify current staffing levels during your visit.
Google Reviews
Google Reviews
21 reviews on Google“Families can expect a highly compassionate and professional care environment, with many reviewers praising the staff's ability to treat residents like family. While recent reviews highlight significant improvements in food quality and communication, one historical review raised severe concerns regarding neglect and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and empathetic nursing staff
- Effective rehabilitation and physical therapy
- Strong family communication and updates
- Clean and welcoming facility environment
Concerns
- Historical reports of severe neglect and bedsores
- Past issues with food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
The owner uses highly templated, professional language that follows a predictable structure. While the responses acknowledge the sentiment of the reviews, they rely on pre-written phrases about staff commitment and resident satisfaction.
Questions for Your Tour
- 1I noticed how much the team values staying in touch with families; what is your preferred method for providing regular updates on a resident's condition?
- 2With the focus on rehabilitation here, how does the physical therapy team work with residents to help them regain their independence?
- 3Can you tell me about the current protocols in place to ensure skin integrity and prevent pressure sores for residents?
- 4What steps are being taken to ensure consistent high-quality nutrition and meal variety for everyone dining here?
- 5How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 6What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff at North Star were incredibly professional, patient and paid attention to the enough details that made the difference in her recovery physically and mentally.”
“I have been very impressed with the communication that occurs concerning our mother and her progress. We get weekly updates and they are always willing to assist if needed.”
“Nurses are nice,food is better now it was terrible before now it's good, I am a current resident here and I like it very much”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Starr PostAcute Care has had families file complaints that triggered federal investigations, including recent issues with pressure ulcer care and care planning. The facility shows recurring problems across care planning, medication management, and fire safety systems spanning multiple years from 2021-2024. While all documented deficiencies have correction dates, the pattern of repeat violations in core care areas suggests ongoing quality challenges that families should carefully evaluate.
Aug 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 13, 2024Routine12
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 6, 2022Routine12
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 13, 2021Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
North Starr Postacute Care
for profit
Chain Affiliation
Rmg Capital Partners
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Rmg Capital Partners, LLC
Owner · Organization
Bansal, Jagan
Owner (parent company)
Bansal, Maneesh
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit northstarrpostacute.com
Medicare data downloads
Original nursing home datasets
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