North Star Manor
Strong Medicare quality ratings; families often praise kind and compassionate nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
North Star Manor is highly regarded for its compassionate staff and clean, welcoming environment, making it a strong candidate for long-term care or rehab. While the facility is well-rated, be prepared for minor technical frustrations with the front door entry system during your visits.
Google Reviews
Google Reviews
18 reviews on Google“North Star Manor is consistently praised for its kind, compassionate, and attentive nursing staff who treat residents with dignity. Families frequently highlight the facility's clean, well-maintained environment and its welcoming, vibrant community atmosphere.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
- Efficient rehab admission process
Concerns
- Technical issues with the front door entry touchscreen (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 3-star CMS staffing rating, could you tell me more about how you manage daily care assignments to ensure residents get consistent attention?
- 2I noticed the facility has a very welcoming atmosphere, but I've heard some visitors have trouble with the front door entry system; is there a plan to update that technology to make access easier for families?
- 3Since North Star Manor has a 4-star health inspection rating, what specific protocols do you have in place to maintain that standard of safety and cleanliness?
- 4Given the single state violation from the past year, could you explain the steps you took to address that issue and prevent it from happening again?
- 5With 45 residents, how do you tailor daily activities to ensure everyone feels included and engaged while maintaining that 'kind and compassionate' environment mentioned by others?
- 6How does your team coordinate with local medical providers to handle urgent care needs or emergencies for residents, especially during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff were very effecient, considerate, and helpful as my mother was admitted for a rehab stay.”
“My mom is a resident at North Star, the staff treat her with the greatest of dignity and respect. They make me feel welcome when I come to visit with her.”
“The room was clean. The caregivers were courteous and friendly. The touchscreen at the front door may be needing a cleaning or having some issues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Star Manor has recurring deficiencies primarily in fire safety systems and medication management, with families filing two complaint reports about pharmacy services. The facility shows a pattern of repeated fire safety violations across multiple surveys, including sprinkler system maintenance and fire door inspections that persist over time. While all deficiencies show correction dates, the recurring nature of safety issues warrants careful consideration during any visit.
Aug 7, 2025Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 15, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 27, 2024Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Sep 14, 2023Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Aug 9, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
North Star Manor
government
Ownership & Management
Owners
City of Warren Mn
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit northstarmanor.org
Medicare data downloads
Original nursing home datasets
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