North Shore Healthcare at Marshfield
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 44 Google reviews

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What this means for your family
While some families report positive experiences, there is a recurring pattern of serious concerns regarding staffing levels, call light response times, and medication safety. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically how they ensure consistent bathing schedules and medication security for residents.
Google Reviews
Google Reviews
44 reviews on Google“North Shore Healthcare at Marshfield receives highly polarized feedback, with significant concerns regarding staffing levels, responsiveness, and basic hygiene. While some reviewers appreciate the facility's appearance and individual staff members, multiple families have reported serious lapses in patient care, including neglected call lights, poor medication management, and a lack of communication.”
Quality Themes
Tap a score for detailsStrengths
- Some individual staff members described as caring
- Facility appearance noted as homey by some
- Helpful for short-term transport/logistics
Concerns
- Neglected call lights and slow response times (mentioned by 5 reviewers)
- Understaffing leading to lack of basic care (bathing/hygiene) (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Unpleasant odors and outdated environment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard that some of your staff members are exceptionally caring; how do you foster that kind of personal connection with the residents?
- 2How do you ensure that call lights are answered promptly and that residents receive timely assistance with their personal hygiene and bathing needs?
- 3What steps is the facility taking to improve communication with family members so we can stay updated on our loved one's well-being?
- 4Could you tell us more about the dining experience and how the facility is working to enhance the quality and variety of the meals provided?
- 5What is the protocol for managing medications and ensuring there are no errors in the administration process?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Staff would leave her without a call light on the bed pan for over 40 minutes and frequently would leave her otherwise without any call light for hours.”
“They also left medications unattended in the client's room for any person to come in and take and then the nurse argued with me that I was wrong.”
“None of the staff is on the same page with the progress or status of a patient. They use the excuse that they're short staffed for not having 'time' to bathe the patients on a regular basis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to serious deficiencies in July 2025 regarding pressure ulcer care, safety assessments, and infection control, plus a June 2025 complaint about abuse prevention policies. The facility shows recurring problems with resident care planning, accident prevention, medication management, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of complaint-driven investigations and repeated safety issues warrants careful consideration.
Jul 7, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Mar 26, 2025Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 4, 2024Routine8
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nov 10, 2022Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
North Shore Healthcare at Marshfield
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 19 of 58
Ownership & Management
Owners
Nshr Operations LLC
Owner · Organization
Arrowhead 123 LLC
Owner (parent company) · Organization
The Lane Morrell Bowen Trust
Owner (parent company) · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit nshmarshfield.com
Medicare data downloads
Original nursing home datasets
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