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Nursing HomeMedicaid

North Shore Healthcare at Marshfield

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

814 W 14th St, Marshfield, WI 54449120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 44 Google reviews

5
4
3
2
1
North Shore Healthcare at Marshfield Nursing Home in Marshfield, WI — Street View
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What this means for your family

While some families report positive experiences, there is a recurring pattern of serious concerns regarding staffing levels, call light response times, and medication safety. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically how they ensure consistent bathing schedules and medication security for residents.

Google Reviews

Google Reviews

44 reviews on Google
North Shore Healthcare at Marshfield receives highly polarized feedback, with significant concerns regarding staffing levels, responsiveness, and basic hygiene. While some reviewers appreciate the facility's appearance and individual staff members, multiple families have reported serious lapses in patient care, including neglected call lights, poor medication management, and a lack of communication.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean3.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Some individual staff members described as caring
  • Facility appearance noted as homey by some
  • Helpful for short-term transport/logistics

Concerns

  • Neglected call lights and slow response times (mentioned by 5 reviewers)
  • Understaffing leading to lack of basic care (bathing/hygiene) (mentioned by 4 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)
  • Unpleasant odors and outdated environment (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(9)'19(11)'21(2)'23(1)'26(2)

Distribution · 45 analyzed

5
16
4
10
3
3
2
5
1
11

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard that some of your staff members are exceptionally caring; how do you foster that kind of personal connection with the residents?
  • 2How do you ensure that call lights are answered promptly and that residents receive timely assistance with their personal hygiene and bathing needs?
  • 3What steps is the facility taking to improve communication with family members so we can stay updated on our loved one's well-being?
  • 4Could you tell us more about the dining experience and how the facility is working to enhance the quality and variety of the meals provided?
  • 5What is the protocol for managing medications and ensuring there are no errors in the administration process?
  • 6What kind of daily activities or social programs are available to keep the residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

Staff would leave her without a call light on the bed pan for over 40 minutes and frequently would leave her otherwise without any call light for hours.

Rehab patient's family · 2022☆☆☆☆

They also left medications unattended in the client's room for any person to come in and take and then the nurse argued with me that I was wrong.

Medical professional/Family member · 2023☆☆☆☆

None of the staff is on the same page with the progress or status of a patient. They use the excuse that they're short staffed for not having 'time' to bathe the patients on a regular basis.

Family member · 2025☆☆☆☆
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
15%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility80.4%
Worse than Avg
Here
80.4%
US
95.5%
WI
95.0%
Wood
95.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.5%
WI
15.9%
Wood
9.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
19.4%
WI
25.0%
Wood
21.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.3%
Mixed vs Avgs
Here
19.3%
US
15.3%
WI
19.9%
Wood
12.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.5%
Worse than Avg
Here
18.5%
US
14.4%
WI
16.7%
Wood
11.8%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.6%
Worse than Avg
Here
6.6%
US
1.6%
WI
2.8%
Wood
1.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.9%
Better than Avg
Here
88.9%
US
79.8%
WI
82.2%
Wood
80.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.6%
Mixed vs Avgs
Here
85.6%
US
81.8%
WI
86.6%
Wood
79.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
WI
1.3%
Wood
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.8)
6 complaint-triggered

Families filed complaints that led to serious deficiencies in July 2025 regarding pressure ulcer care, safety assessments, and infection control, plus a June 2025 complaint about abuse prevention policies. The facility shows recurring problems with resident care planning, accident prevention, medication management, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of complaint-driven investigations and repeated safety issues warrants careful consideration.

Jul 7, 2025Complaint
5
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 5, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 26, 2025Routine
7
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0521Potential for harm · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 4, 2024Routine
8
0521Potential for harm · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Nov 10, 2022Routine
4
0521Potential for harm · Pattern

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Shore Healthcare at Marshfield

Organization Type

for profit

Chain Affiliation

Chain Name

North Shore Healthcare

Chain Size

59 facilities nationwide

Chain avg rating: 2.8/5 · Rank 19 of 58

Ownership & Management

Owners

Nshr Operations LLC

Owner · Organization

100%

Arrowhead 123 LLC

Owner (parent company) · Organization

10%

The Lane Morrell Bowen Trust

Owner (parent company) · Organization

10%

Mills, David

Owner (parent company)

18%

Key personnel

Cibc Bank USA5% or Greater Mortgage InterestCibc Bank USA5% or Greater Security InterestBaumann, TroyOfficer / DirectorHoehn, JeffreyOfficer / DirectorCibc Bank USAManager
Source: Medicare provider data

Contact

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References & Resources

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