North River Health Campus
Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
North River Health Campus is highly regarded for its engaging activities and compassionate care, making it a strong choice for many families. However, given reports of slow response times to call lights and weekend staffing concerns, we recommend asking specifically about their weekend staffing ratios and how they handle non-emergency requests during off-hours.
Google Reviews
Google Reviews
48 reviews analyzed“North River Health Campus is widely praised by families for its compassionate staff, engaging activities, and high-quality dining, with many noting that their loved ones feel safe and well-cared for. While the majority of feedback is glowing, a few reviewers have reported significant concerns regarding responsiveness and care consistency, particularly during weekends or off-hours. Families considering this facility should feel confident in the overall environment but should clarify staffing expectations for non-business hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Engaging and frequent resident activities
- High-quality, well-regarded dining services
- Clean, well-maintained campus and facilities
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 2 reviewers)
- Inconsistent care or lack of staff availability on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team engages with feedback from families; how do you typically use resident and family input to improve daily care?
- 2The dining services here have such a great reputation; could you tell us more about the meal planning and how residents can participate in menu choices?
- 3With such a high rating for your activities, what are some of the most popular social events or outings that residents look forward to?
- 4How do you ensure that the high standard of nursing care and attention remains consistent during the weekends and overnight shifts?
- 5What is the protocol for responding to call lights, and how do you ensure staff are available to assist promptly when a resident needs help?
- 6In the event of a sudden medical emergency or a change in a resident's condition, what are the immediate steps your clinical team takes?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are top notch. They truly care about their patients as if they were their family. The facility is immaculate and feels more like a hotel than a healthcare facility.”
“The activities department goes above and beyond to get residents involved and interact. There is a nice monthly brunch for families.”
“I’ve always been a bit cynical of a facility that offers both long term care and short stay rehab... North River proved me wrong. Best in class rehab, in a beautiful environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North River Health Campus has 12 deficiencies across three surveys, with all issues corrected by the facility. The most recurring problems involve infection control (appearing in multiple surveys), quality of care including respiratory safety, and fire safety systems. While deficiencies span various care areas including resident assessment and record-keeping, the facility has consistently addressed and corrected all identified issues, suggesting responsive management.
Mar 21, 2025Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 19, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2023Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
North River Health Campus
for profit
Chain Affiliation
Trilogy Health Services
125 facilities nationwide
Chain avg rating: 4.0/5 · Rank 45 of 120 (Best)
Ownership & Management
Owners
Good Samaritan Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit nriverhc.com
Medicare data downloads
Original nursing home datasets
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