North Ridge Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 7)
- High staff turnover (53%)
Below average in WI · Meets national RN staffing standard · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised for their effectiveness, the facility has a recurring pattern of serious complaints regarding hygiene, neglect, and poor communication. If you are considering this facility, you must conduct an unannounced visit to inspect the cleanliness of the rooms and observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
29 reviews on Google“North Ridge Health and Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and friendly staff, while others report severe concerns regarding neglect and communication. Multiple reviewers have raised alarms about poor hygiene, unresponsive staff, and a lack of transparency regarding medical incidents. Families should exercise extreme caution and conduct thorough in-person visits before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and effective physical therapy
- Friendly and compassionate nursing assistants
- Homelike atmosphere
Concerns
- Unresponsive to phone calls and family inquiries (mentioned by 3 reviewers)
- Poor hygiene and cleanliness (stains, dirty diapers) (mentioned by 3 reviewers)
- Neglect leading to medical complications or hospitalizations (mentioned by 3 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team here; how often do residents typically participate in therapy sessions?
- 2How does the nursing team ensure that residents' personal hygiene and room cleanliness are maintained throughout the day?
- 3What is the best way for us to stay in regular contact with the nursing staff if we have questions about our loved one's care?
- 4Can you tell us more about the dining experience and how the menu is planned to ensure nutritious meals?
- 5In the event of a medical emergency or a sudden change in health, what is the protocol for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social events are available to help residents stay engaged and feel part of the community?
Personalized based on this facility's data
Key Review Excerpts
“Therapy very responsive. Up walking to the front door by 3rd month. Went outside on oxygen and used patios and courtyard.”
“Therapist top notch. Social worker is nice and very willing to work with you. Food is a tragedy. Rooms are shared and od decent size. CNAs are really a bunch of great people.”
“The place is filthy, with mystery stains on their old smelly furniture. Left my father in dirty diapers & the only time he was cleaned is when family was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
5
measures
8
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with repeated issues in dietary services, medication management, and safety hazards despite corrections, plus 16 complaint-triggered deficiencies indicating families have filed reports about care problems. The facility has struggled consistently across multiple surveys with food safety and temperature, pharmaceutical services, and accident prevention. While all reported deficiencies show correction dates, the recurring nature of similar problems suggests systemic challenges that families should carefully evaluate before placement.
Apr 14, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Dec 10, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Dec 10, 2025Routine16
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Oct 7, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 25, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 25, 2025
$12,740
Ownership & Operations
Who Operates This Facility
North Ridge Health and Rehabilitation Center
for profit
Chain Affiliation
Champion Care
21 facilities nationwide
Chain avg rating: 2.1/5 · Rank 13 of 20
Ownership & Management
Owners
Champion Care LLC
Owner · Organization
Ruvel, Menachem
Owner (parent company)
Weinberg, Yisroel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit northridge-health.com
Medicare data downloads
Original nursing home datasets
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