North Pointe Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
This facility's nursing and rehab teams are frequently praised for their genuine compassion and skill. However, families must be extremely vigilant regarding administrative communication, as there are documented instances of the facility failing to notify next-of-kin during medical emergencies or after a death.
Google Reviews
Google Reviews
40 reviews on Google“Families can expect highly compassionate and dedicated frontline nursing and rehab staff who prioritize resident dignity and care. However, the facility's aging infrastructure and reports of critical communication failures regarding medical emergencies and end-of-life notifications are significant concerns to investigate.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective and dedicated rehab therapy team
- Cleanliness of resident areas
- Friendly and helpful administration
Concerns
- Critical communication failures regarding medical emergencies and deaths (mentioned by 2 reviewers)
- Aging and depressing building appearance (mentioned by 3 reviewers)
- Inadequate hygiene or dental care for some residents
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
The owner uses a set of highly standardized templates to respond to all reviews. Positive reviews receive brief, repetitive gratitude, while negative reviews receive a scripted apology and a redirection to a specific phone number.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff and the dedication of the rehab team; how do those teams work together to support a resident's recovery?
- 2How does the administration ensure that families are kept immediately and clearly informed during medical emergencies or significant changes in a resident's health?
- 3What specific steps are being taken to address the recent health inspection findings and ensure all state regulations are being met?
- 4Could you tell us about the daily schedule and what types of social activities are available to keep residents engaged and active?
- 5We noticed the facility is very well-maintained and clean; are there any upcoming plans or renovations to update the building's appearance?
- 6How do you monitor and ensure that personal hygiene and dental care needs are consistently met for every resident every day?
Personalized based on this facility's data
Key Review Excerpts
“Do not judge a book by its cover. Yes the building is old and very depressing but the Staff and Administration are the very best I have witnessed.”
“A doctor told our family if this “care home” had gotten my grandfather to the hospital in time he would still be alive today. Absolutely unacceptable how they called my aunt to tell her he wasn’t breathing well before they called 911.”
“My husband’s care givers , Clyde, Cindy, Solomon and Tyler are the best . The administrations system works”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering 31 deficiencies, with repeated issues around protection from abuse and neglect appearing across several surveys from 2023 to 2026. The facility shows recurring problems with medication management, resident safety and accident prevention, and care planning. While all deficiencies show correction dates, the persistent pattern of complaint-driven citations, particularly involving resident protection, suggests ongoing care concerns that families should investigate thoroughly during visits.
Mar 27, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 9, 2026Routine21
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 9, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 29, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 9, 2026
$37,100
Payment Denial
Jan 9, 2026
3-day denial
Payment Denial
Jun 28, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
North Pointe Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 170 of 260
Ownership & Management
Owners
Capital Snf Holding Company, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit northpointecc.com
Medicare data downloads
Original nursing home datasets
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