North Point Skilled Nursing Center
Strong Medicare quality ratings; families often praise caring and attentive staff (reported by some). Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While some families report a positive experience, the frequency of reports regarding neglect, hygiene issues, and understaffing is concerning. If you are considering this facility, we strongly recommend unannounced visits and asking specifically about their current nurse-to-patient ratios and protocols for ensuring residents are fed and changed on time.
Google Reviews
Google Reviews
27 reviews on Google“North Point Skilled Nursing Center receives highly polarized feedback, with several families reporting severe neglect, understaffing, and poor hygiene, while others describe a caring environment. Common criticisms include long wait times for basic care, poor communication from administration, and inconsistent rehabilitation services. Families should be aware that experiences appear to vary significantly, with multiple reports of residents being left in soiled diapers or missing meals.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive staff (reported by some)
- Physical therapy services (noted in positive reviews)
- Remodeled facility updates
Concerns
- Severe understaffing leading to neglect (mentioned by 6 reviewers)
- Poor hygiene and cleanliness (urine odors, delayed diaper changes) (mentioned by 3 reviewers)
- Inconsistent or missed meal service (mentioned by 3 reviewers)
- Unprofessional or rude administrative and nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; how have these updates impacted the daily living environment and comfort for the residents?
- 2Given that the staffing rating is currently a 3/5, could you walk me through your typical shift patterns and how you ensure consistent, attentive care for residents throughout the day and night?
- 3We have read some concerns regarding hygiene and room cleanliness; what is your current protocol for housekeeping and ensuring that residents' personal care needs are met promptly?
- 4Since dining is such an important part of daily life, could you tell me how you handle meal service to ensure that every resident receives their meals on time and according to their dietary requirements?
- 5I see that you actively respond to feedback online; how do you use that input from families to improve your communication and the overall quality of care at North Point?
- 6What is your protocol for handling medical emergencies or sudden changes in a resident's health status, and how do you keep family members informed during those times?
Personalized based on this facility's data
Key Review Excerpts
“This place is a hot mess. It reeks of urine, the physical therapy room is in chaos. Mom would regularly pee her diaper because it was hard to get someone to take her.”
“They were short staffed so family members were left to feed and change basically take care of her the whole time she was there. She got a bed sore with no one even working at making it heal.”
“Northpoint was truly a blessing to my mother and I. They treated us as family and they took our concerns and handled them as their own.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Point Skilled Nursing Center shows a pattern of fire safety and building maintenance issues across all three surveys, with recurring problems in electrical systems and fire drill procedures that persist over time. The facility also had deficiencies in care planning, pressure ulcer prevention, and dietary staffing in 2021. While all violations have correction dates, the repeated fire safety and electrical issues suggest ongoing operational challenges that families should discuss during visits.
Nov 26, 2024Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 2, 2023Routine4
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 29, 2021Routine13
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Ownership & Operations
Who Operates This Facility
North Point Skilled Nursing Center
for profit
Chain Affiliation
Americare Senior Living
23 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 23 (Best)
Ownership & Management
Owners
R H Montgomery Properties, INC
Owner · Organization
Montgomery, Anna
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit americareusa.net
Medicare data downloads
Original nursing home datasets
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